Skoči na glavni sadržaj

Pregledni rad

https://doi.org/10.20867/thm.15.1.10

HUMAN RESOURCE MANAGEMENT IN THE HOSPITALITY INDUSTRY

Slobodan Ivanovic ; Faculty of tourism and hospitality management, University of Rijeka, Opatija, Croatia
Maja Blazevic ; Faculty of tourism and hospitality management, University of Rijeka, Opatija, Croatia


Puni tekst: engleski pdf 102 Kb

str. 107-116

preuzimanja: 4.909

citiraj


Sažetak

An enterprises human assets or, put more conventionally, its human resources tend to be one the most significant costs for most hospitality enterprises. In most hotels the payroll is the single biggest cost item, whilst in restaurants and bars it is usually second only to material costs. Furthermore, human resources are usually the first point of contact between an enterprise and its customers. The effective management of
these human resources is therefore vital to the success of the enterprise.

Ključne riječi

hospitality; motivation; growth; personnel; incentives

Hrčak ID:

181022

URI

https://hrcak.srce.hr/181022

Datum izdavanja:

30.6.2009.

Posjeta: 5.630 *