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IMPROVING QUALITY OF LIFE THROUGH CO-CREATING TOURIST EXPERIENCE – WHAT DOES EXPERIENCE MARKETING HAVE TO DO WITH IT?

Dina Lončarić orcid id orcid.org/0000-0003-2285-0252 ; University of Rijeka
Jasmina Dlačić orcid id orcid.org/0000-0002-3592-1876 ; University of Rijeka
Andrijana Kos Kavran orcid id orcid.org/0000-0002-1441-0321 ; University of Rijeka


Puni tekst: engleski pdf 323 Kb

str. 103-121

preuzimanja: 611

citiraj


Sažetak

The paper explores the co-creation of the tourist experience with travel professionals and its impact on improving quality of life through satisfaction with the general trip experience. Hence, it adds to the existing body of literature by emphasizing the role of experience marketing in co-creating the tourist experience and its contribution to the quality of life. The paper builds on previous research concerning the concepts of tourist experience co-creation (Mathis, 2013) and quality of life (Neal, Uysal & Sirgy, 2007). A survey was conducted on a convenience sample of 422 Croatian residents, who had travelled at least once in the year prior to the study. The hypotheses were empirically tested and validated by implementing partial least square structural equation modelling (PLS-SEM). Findings indicate that the co-creation of tourist experiences does influence satisfaction with the general trip experience, which, in turn, impacts the perceived quality of life. The paper also provides implications for travel professionals on how to improve their offer by using the postulates of experience marketing.

Ključne riječi

Co-creation; tourist experience; quality of life; experience marketing

Hrčak ID:

202274

URI

https://hrcak.srce.hr/202274

Datum izdavanja:

27.6.2018.

Podaci na drugim jezicima: hrvatski

Posjeta: 1.356 *