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Original scientific paper

Change Management as a Critical Success Factor in e-Government Implementation

Janja Nograšek ; University of Ljubljana, Faculty of Administration, Institute for Informatization of Administration

Fulltext: english, pdf (180 KB) pages 13-24 downloads: 5.726* cite
APA 6th Edition
Nograšek, J. (2011). Change Management as a Critical Success Factor in e-Government Implementation. Business Systems Research, 2 (2), 13-24. Retrieved from https://hrcak.srce.hr/75804
MLA 8th Edition
Nograšek, Janja. "Change Management as a Critical Success Factor in e-Government Implementation." Business Systems Research, vol. 2, no. 2, 2011, pp. 13-24. https://hrcak.srce.hr/75804. Accessed 22 Sep. 2019.
Chicago 17th Edition
Nograšek, Janja. "Change Management as a Critical Success Factor in e-Government Implementation." Business Systems Research 2, no. 2 (2011): 13-24. https://hrcak.srce.hr/75804
Harvard
Nograšek, J. (2011). 'Change Management as a Critical Success Factor in e-Government Implementation', Business Systems Research, 2(2), pp. 13-24. Available at: https://hrcak.srce.hr/75804 (Accessed 22 September 2019)
Vancouver
Nograšek J. Change Management as a Critical Success Factor in e-Government Implementation. Business Systems Research [Internet]. 2011 [cited 2019 September 22];2(2):13-24. Available from: https://hrcak.srce.hr/75804
IEEE
J. Nograšek, "Change Management as a Critical Success Factor in e-Government Implementation", Business Systems Research, vol.2, no. 2, pp. 13-24, 2011. [Online]. Available: https://hrcak.srce.hr/75804. [Accessed: 22 September 2019]

Abstracts
Change management in e-government implementation is a very complex issue. E-government services are frequently distributed over different IT systems and organizations. There are also events from outside the public administration that cause changes such as government policies and legislation, public-private partnership, etc., and finally a huge resistance to change exists in public administration proverbial. Another problem is that the e-government is predominantly seen only as a technology mission and not as an organizational transformation issue. Those are probably the main reasons that the existing literature about change management in e-government is still missing at large. There are articles dealing with some aspects of changes affected by the new technology implementation, however, there is no comprehensive framework that would identify changes that have to be managed in e-government implementation. Therefore, the main aim of the paper is to identify a comprehensive set of changes that have to be considered in e-government implementation and the role of leadership in such processes. Finally, the paper proposes a conceptual model of change management in e-government implementation.

Keywords
change management; e-government; new leadership style; change management model of e-government implementation

Hrčak ID: 75804

URI
https://hrcak.srce.hr/75804

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