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eng FINANCIAL INSTRUMENTS OF EU DEVELOPMENT AND REGIONAL POLICY FOR WESTERN BALKAN COUNTRIES
Živko, Igor; Mrkonjić, Žana; Jurić, Jelena
Instruments for Pre-Accession Assistance (IPA) are one of the most important instruments fo EU development and regional policy avaliable to the candidate countries for EU accession. Enlargement of EU can cause, what already can be seen, considerable problems. Especially when the level of economic development is lower in some new member states and candidate countries than in “ old “ EU member states. Amon these countries are also western Balkan countries which use IPA funds (IPA I and IPA II) to solve problems caused by lack of money on national...
Hrčak ID: 204343


eng An importance-performance analysis of service quality in spa hotels
Blešić, Ivana; Popov-Raljić, Jovanka; Uravić, Lenko; Stankov, Uglješa; Đeri, Lukrecija; Pantelić, Milana; Armenski, Tanja
This paper identifies the results of a questionnaire designed to measure service quality in spa hotels in the Republic of Serbia. Service quality was measured with a model based on the original SERVQUAL model. Due to the fact that many previous research papers have shown that SERVQUAL is insufficient to identify and measure all determinants of service quality in hospitality, the original SERVQUAL model has been slightly changed. Namely, this modified version of SERVQUAL was adjusted to measure a large number of tangible and intangible elements...
Hrčak ID: 171340


hrv Pretpristupni fondovi Europske unije u funkciji izvora financiranja prometne infrastrukture u Republici Hrvatskoj
eng EU Pre-Accession Funds as a Source of Funding for the Traffic Infrastructure in the Republic of Croatia
Jurčević, Marinko; Barić, Danijela; Herceg, Bruno
Ekonomski vjesnik Vol. XXIV, No. 2, 2011
Osnovnu mrežu prometne infrastrukture u Republici Hrvatskoj čine: ceste, željeznice, morske luke od državnog interesa, luke na unutarnjim plovnim putovima, zračne luke i terminali za kombinirani prijevoz. Ulaganje u izgradnju nove prometne infrastrukture jedan je od preduvjeta kontinuiranoga održivog razvitka. U posljednjih desetak godina vrlo se intenzivno investiralo gotovo isključivo u cestovnu infrastrukturu, posebice u autoceste pa je danas taj ciklus investiranja u završnoj fazi. Ciklus investiranja u željezničku infrastrukturu tek t...
Hrčak ID: 76189


eng THE ACCESSION PROCESS AND IPA FUNDS IN BOSNIA AND HERZEGOVINA – AN OPPORTUNITY FOR RESTRUCTURING PUBLIC SPENDING AND CONVERGENCE TOWARDS THE EU
Maletić, Ivana; Kandžija, Vinko
The opportunity for submission of B&H's application for EU membership was opened with the entering into force of the Stabilisation and Association Agreement, and was carried out in February 2016. The membership application must contain European affiliation of the applicant country, inclusion in the European Union as a policy objective of the applicant country, as well as readiness for assuming all objectives and commitments ensuing from membership in the EU. B&H is at the very bottom compared to Central European countries, and is below 30% of E...
Hrčak ID: 204334


eng Shifts in tourists’ attitudes towards the destination offering
Soldić Frleta, Daniela
Tourism and hospitality management Vol. 24, No. 2, 2018
Purpose – This paper presents tourist attitudes regarding the tourism offer of Rijeka and the Opatija Riviera. The main purpose of this study is to find out whether there are any differences in attitudes towards the destination tourism offering between tourists visiting these destinations in 2014 and those visiting in 2016. Methodology – Two tourist on-site-surveys were carried out, one during the summer months of 2014 and the other during the summer of 2016. The analysis was carried out on a sample of 1198 respondents. Data analysis included...
Hrčak ID: 211975


eng An importance-performance analysis of destination competitiveness factors: case of Jablanica district in Serbia
Djeri, Lukrecija; Stamenković, Predrag; Blešić, Ivana; Milićević, Snežana; Ivkov, Milan
The principal aim of this paper was to explore destination competitiveness factors of Jablanica District (Serbia), by examining the attitudes of tourists. For research purposes, 32 attributes of destination competitiveness were rated with two parallel five-point Likert type scales – one by which tourists rated the importance of the attribute and the other by which they expressed their satisfaction with the same. A total of 378 validly completed questionnaires were collected and served as a basis for data analysis. By using a factor anal...
Hrčak ID: 206076


hrv RAZVOJ REGIONALNE POLITIKE EU KROZ INSTRUMENT PRETPRISTUPNE POMOĆI (IPA) U BiH
eng EU REGIONAL POLICY DEVELOPMENT THROUGH THE INSTRUMENT FOR PREACCESSION ASSISTANCE (IPA) IN BIH
Milićević, Mirjana; Zovko, Željana; Vasilj, Mario
Mostariensia Vol. 22, No. 1, 2018
Instrument pretpristupne pomoći predstavlja izraz solidarnosti EU-a s manje razvijenim državama i regijama, kroz koji se usmjeravaju sredstva u područjima i sektorima u kojima su najpotrebnija. IPA program prekogranične suradnje je najučinkovitiji alat kojim se provode razvojni projekti u zemljama u razvoju, odnosno zemljama kandidatima u pristupanju EU. Cilj IPA programa je pomoći jačanju demokratskih institucija i vladavine prava, provedbi reforme javne uprave, ekonomske reforme, razvoj građanskog društva i regionalne suradnje te u kona...
Hrčak ID: 234795


eng Analysis of customer satisfaction in freight forwarder industry using Servqual, IPA and FMEA methods
Nurwahyudi, Nurwahyudi; Rimawan, Erry
Pomorstvo Vol. 35, No. 1, 2021
A company service’s higher quality is indicated by its service performance’s effectiveness and efficiency. This can increase customers’ satisfaction, thus leads to the increase of company income. This research objective was to know the effects of 5 dimensions constructing service quality, including the effects of service quality on customers’ satisfaction in freight forwarder industry. Current research collected data through purposive sampling, by distributing questionnaire to 86 customers continued by data processing by measuring the gap and t...
Hrčak ID: 259321


hrv UKLJUČIVANJE ZEMALJA ZAPADNOGA BALKANA U EUROPSKU UNIJU – STANJE I POTENCIJALNI EKONOMSKI UČINCI
Tomljanović, Marko
Suočene sa nepovoljnom gospodarskom i socijalnom situacijom, a koja je nastala kao izravna posljedica prethodnih ratnih događanja te političkih previranja, zemlje Zapadnoga Balkana su kao najvažniji gospodarski i strateški cilj odredile ostvarivanje punopravnoga članstva u EU. Cilj provedenoga istraživanja je pregledom teorijskih i povijesnih spoznaja o integracijskim kretanjima u zemljama Zapadnoga Balkana te analizom gospodarske situacije utvrditi trenutačnu poziciju ove skupine zemalja u europskim integracijskim procesima. Svrha istraživanje...
Hrčak ID: 216705


eng Ipa and Servperf quality conceptualisations and their tole for satisfaction with hotel services
Babić-Hodović, Vesna; Arslanagić-Kalajdžić, Maja; Banda, Amra; Sivac, Amina
Tourism and hospitality management Vol. 25, No. 1, 2019
Purpose – The purpose of this paper is twofold: (1) to assess importance-performance analysis (IPA) and service performance (SERVPERF) conceptualizations of service quality, and to establish which one excels in predicting the tourists' satisfaction in hotel industry; and (2) to test the mediating role of satisfaction between quality conceptualization and hotel guests’ repurchase intentions and word of mouth recommendations regarding the hotel. Design – A conceptual framework was empirically tested on a sample of 311 tourists staying in six hot...
Hrčak ID: 217531