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Persons with Disabilities Satisfaction with the Personal Assistant Services

Nikolina Pupić ; Hrvatska udruga za stručnu pomoć djeci s posebnim potrebama – IDEM
Lelia Kiš Glavaš ; Odsjek za inkluzivnu edukaciju i rehabilitaciju, Edukacijsko-rehabilitacijski fakultet Sveučilišta u Zagrebu
Branko Nikolić ; Katedra za rehabilitaciju, informatiku, statistiku i tehnologiju, Edukacijsko-rehabilitacijski fakultet Sveučilišta u Zagrebu

Puni tekst: hrvatski, pdf (185 KB) str. 73-86 preuzimanja: 1.090* citiraj
APA 6th Edition
Pupić, N., Kiš Glavaš, L. i Nikolić, B. (2011). Zadovoljstvo osoba s invaliditetom uslugama osobnog asistenta. Hrvatska revija za rehabilitacijska istraživanja, 47 (2), 73-86. Preuzeto s https://hrcak.srce.hr/70281
MLA 8th Edition
Pupić, Nikolina, et al. "Zadovoljstvo osoba s invaliditetom uslugama osobnog asistenta." Hrvatska revija za rehabilitacijska istraživanja, vol. 47, br. 2, 2011, str. 73-86. https://hrcak.srce.hr/70281. Citirano 08.12.2019.
Chicago 17th Edition
Pupić, Nikolina, Lelia Kiš Glavaš i Branko Nikolić. "Zadovoljstvo osoba s invaliditetom uslugama osobnog asistenta." Hrvatska revija za rehabilitacijska istraživanja 47, br. 2 (2011): 73-86. https://hrcak.srce.hr/70281
Harvard
Pupić, N., Kiš Glavaš, L., i Nikolić, B. (2011). 'Zadovoljstvo osoba s invaliditetom uslugama osobnog asistenta', Hrvatska revija za rehabilitacijska istraživanja, 47(2), str. 73-86. Preuzeto s: https://hrcak.srce.hr/70281 (Datum pristupa: 08.12.2019.)
Vancouver
Pupić N, Kiš Glavaš L, Nikolić B. Zadovoljstvo osoba s invaliditetom uslugama osobnog asistenta. Hrvatska revija za rehabilitacijska istraživanja [Internet]. 2011 [pristupljeno 08.12.2019.];47(2):73-86. Dostupno na: https://hrcak.srce.hr/70281
IEEE
N. Pupić, L. Kiš Glavaš i B. Nikolić, "Zadovoljstvo osoba s invaliditetom uslugama osobnog asistenta", Hrvatska revija za rehabilitacijska istraživanja, vol.47, br. 2, str. 73-86, 2011. [Online]. Dostupno na: https://hrcak.srce.hr/70281. [Citirano: 08.12.2019.]

Sažetak
Personal assistance has become an important part of life of people with the most severe degree of disability in those activities that a person alone performed no sensory, physical or intellectual impairment. The aim of this study was to examine the experiences of individual users of personal assistance and to establish the metric
characteristics of questionnaires to assess satisfaction with the service user personal assistant, designed for the purpose of this work.
The need for testing customer satisfaction is designed instrument titled “Questionnaire assessment of customer satisfaction service personal assistant.” Testing was conducted on a sample of 65 respondents, the person with the most severe degree of disability, the users of personal assistance, via telephone interview. In this study participated members Multiple sclerosis society of the Zagreb County Multiple Sclerosis Society of the City of Zagreb, “Bubamara” Association of Persons with Disabilities Vinkovci, Association of Blind Zagreb, Dystrophy Association, people with disabilities and children’s cerebral palsy and other physical disabled Slavonski Brod, Multiple Sclerosis Society of Brodsko-Posavska County, Association of Disabled Samobor and Sveta Nedelja, Association Croatian Society of multiple sclerosis. Metric characteristics of the questionnaire tested the program Rtt7, and to determine the level of customer satisfaction was used factor analysis. The obtained data show that people with disability evaluate personal assistant service to most satisfactory and variables obtained similar results.

Ključne riječi
people with disabilities; personal assistant, assessment of satisfaction

Hrčak ID: 70281

URI
https://hrcak.srce.hr/70281

[hrvatski]

Posjeta: 1.791 *