Izvorni znanstveni članak
Development of a Computational Simulation Model for Conflict Management in Team Building
W. M. Wang
; Knowledge Management Research Centre, Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong
S. L. Ting
; Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Kowlo, Hong Kong
Sažetak
Conflict management is one of the most important
issues in leveraging organizational competitiveness.
However, traditional social scientists built theories or
models in this area which were mostly expressed in words
and diagrams are insufficient. Social science research based
on computational modeling and simulation is beginning to
augment traditional theory building. Simulation provides a
method for people to try their actions out in a way that is
cost effective, faster, appropriate, flexible, and ethical.
In this paper, a computational simulation model for
conflict management in team building is presented. The
model is designed and used to explore the individual
performances related to the combination of individuals
who have a range of conflict handling styles, under various
types of resources and policies. The model is developed
based on agent‐based modeling method. Each of the agents
has one of the five conflict handling styles:
accommodation, compromise, competition, contingency,
and learning. There are three types of scenarios: normal,
convex, and concave. There are two types of policies: no
policy, and a reward and punishment policy. Results from
running the model are also presented. The simulation has
led us to derive two implications concerning conflict
management. First, a concave type of resource promotes
competition, while convex type of resource promotes
compromise and collaboration. Second, the performance
ranking of different styles can be influenced by introducing
different policies. On the other hand, it is possible for us to
promote certain style by introducing different policies.
Ključne riječi
Multi‐agent systems; computational simulation; conflict handling style; computational organization theory; team building; conflict management
Hrčak ID:
71500
URI
Datum izdavanja:
15.5.2011.
Posjeta: 1.342 *