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Review article

NEW MODELS OF COMMUNICATION WITH BANK CUSTOMERS

Jadranka Kunac ; Raiffeisen Bank, Zagreb, Croatia

Fulltext: croatian, pdf (235 KB) pages 341-346 downloads: 3.466* cite
APA 6th Edition
Kunac, J. (2011). NOVI MODELI BANKARSKE KOMUNIKACIJE. Informatologia, 44 (4), 341-346. Retrieved from https://hrcak.srce.hr/76109
MLA 8th Edition
Kunac, Jadranka. "NOVI MODELI BANKARSKE KOMUNIKACIJE." Informatologia, vol. 44, no. 4, 2011, pp. 341-346. https://hrcak.srce.hr/76109. Accessed 20 Apr. 2021.
Chicago 17th Edition
Kunac, Jadranka. "NOVI MODELI BANKARSKE KOMUNIKACIJE." Informatologia 44, no. 4 (2011): 341-346. https://hrcak.srce.hr/76109
Harvard
Kunac, J. (2011). 'NOVI MODELI BANKARSKE KOMUNIKACIJE', Informatologia, 44(4), pp. 341-346. Available at: https://hrcak.srce.hr/76109 (Accessed 20 April 2021)
Vancouver
Kunac J. NOVI MODELI BANKARSKE KOMUNIKACIJE. Informatologia [Internet]. 2011 [cited 2021 April 20];44(4):341-346. Available from: https://hrcak.srce.hr/76109
IEEE
J. Kunac, "NOVI MODELI BANKARSKE KOMUNIKACIJE", Informatologia, vol.44, no. 4, pp. 341-346, 2011. [Online]. Available: https://hrcak.srce.hr/76109. [Accessed: 20 April 2021]

Abstracts
Banking due to intensive use of ICT solution through a deep transformation. So it has already started to talk about something that theorists bankink trends like Brett King name of the Bank 2.0 link to web 2.0 is more thean obvious and one of the main theses is that modern banking is rapidly accelerating under the onslaught of new tehnologies. Where the Internet is only the beginning and basis of the acceleration and give further impetus to the platforms and services like Blackberry and social networks. Expectations have been significantly changed. One side is reversed the traditional role of banks as a place where clients waiting at the counter or personal banker , but also provides a full range of new opportunities for service providers to take advantage of new technology.

Keywords
Bank; communication; ICT

Hrčak ID: 76109

URI
https://hrcak.srce.hr/76109

[croatian]

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