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METHODOLOGICAL APPROACH TO THE SERVICE PROCESS RESEARCH CASE STUDY – CONTAINER TERMINAL AT THE PORT OF RIJEKA

Zdenka Zenzerović ; University of Rijeka, Faculty of Maritime Studies Rijeka
Nataša Antonini ; University of Rijeka, Faculty of Maritime Studies Rijeka
Siniša Vilke ; University of Rijeka, Faculty of Maritime Studies Rijeka

Puni tekst: engleski, pdf (807 KB) str. 227-250 preuzimanja: 188* citiraj
APA 6th Edition
Zenzerović, Z., Antonini, N. i Vilke, S. (2012). METHODOLOGICAL APPROACH TO THE SERVICE PROCESS RESEARCH CASE STUDY – CONTAINER TERMINAL AT THE PORT OF RIJEKA. Pomorstvo, 26 (1), 227-250. Preuzeto s https://hrcak.srce.hr/83510
MLA 8th Edition
Zenzerović, Zdenka, et al. "METHODOLOGICAL APPROACH TO THE SERVICE PROCESS RESEARCH CASE STUDY – CONTAINER TERMINAL AT THE PORT OF RIJEKA." Pomorstvo, vol. 26, br. 1, 2012, str. 227-250. https://hrcak.srce.hr/83510. Citirano 12.12.2019.
Chicago 17th Edition
Zenzerović, Zdenka, Nataša Antonini i Siniša Vilke. "METHODOLOGICAL APPROACH TO THE SERVICE PROCESS RESEARCH CASE STUDY – CONTAINER TERMINAL AT THE PORT OF RIJEKA." Pomorstvo 26, br. 1 (2012): 227-250. https://hrcak.srce.hr/83510
Harvard
Zenzerović, Z., Antonini, N., i Vilke, S. (2012). 'METHODOLOGICAL APPROACH TO THE SERVICE PROCESS RESEARCH CASE STUDY – CONTAINER TERMINAL AT THE PORT OF RIJEKA', Pomorstvo, 26(1), str. 227-250. Preuzeto s: https://hrcak.srce.hr/83510 (Datum pristupa: 12.12.2019.)
Vancouver
Zenzerović Z, Antonini N, Vilke S. METHODOLOGICAL APPROACH TO THE SERVICE PROCESS RESEARCH CASE STUDY – CONTAINER TERMINAL AT THE PORT OF RIJEKA. Pomorstvo [Internet]. 2012 [pristupljeno 12.12.2019.];26(1):227-250. Dostupno na: https://hrcak.srce.hr/83510
IEEE
Z. Zenzerović, N. Antonini i S. Vilke, "METHODOLOGICAL APPROACH TO THE SERVICE PROCESS RESEARCH CASE STUDY – CONTAINER TERMINAL AT THE PORT OF RIJEKA", Pomorstvo, vol.26, br. 1, str. 227-250, 2012. [Online]. Dostupno na: https://hrcak.srce.hr/83510. [Citirano: 12.12.2019.]
Puni tekst: hrvatski, pdf (807 KB) str. 227-250 preuzimanja: 648* citiraj
APA 6th Edition
Zenzerović, Z., Antonini, N. i Vilke, S. (2012). METODOLOŠKI PRISTUP ISTRAŽIVANJU PROCESA OPSLUŽIVANJA − STUDIJA SLUČAJA KONTEJNERSKOG TERMINALA RIJEČKE LUKE. Pomorstvo, 26 (1), 227-250. Preuzeto s https://hrcak.srce.hr/83510
MLA 8th Edition
Zenzerović, Zdenka, et al. "METODOLOŠKI PRISTUP ISTRAŽIVANJU PROCESA OPSLUŽIVANJA − STUDIJA SLUČAJA KONTEJNERSKOG TERMINALA RIJEČKE LUKE." Pomorstvo, vol. 26, br. 1, 2012, str. 227-250. https://hrcak.srce.hr/83510. Citirano 12.12.2019.
Chicago 17th Edition
Zenzerović, Zdenka, Nataša Antonini i Siniša Vilke. "METODOLOŠKI PRISTUP ISTRAŽIVANJU PROCESA OPSLUŽIVANJA − STUDIJA SLUČAJA KONTEJNERSKOG TERMINALA RIJEČKE LUKE." Pomorstvo 26, br. 1 (2012): 227-250. https://hrcak.srce.hr/83510
Harvard
Zenzerović, Z., Antonini, N., i Vilke, S. (2012). 'METODOLOŠKI PRISTUP ISTRAŽIVANJU PROCESA OPSLUŽIVANJA − STUDIJA SLUČAJA KONTEJNERSKOG TERMINALA RIJEČKE LUKE', Pomorstvo, 26(1), str. 227-250. Preuzeto s: https://hrcak.srce.hr/83510 (Datum pristupa: 12.12.2019.)
Vancouver
Zenzerović Z, Antonini N, Vilke S. METODOLOŠKI PRISTUP ISTRAŽIVANJU PROCESA OPSLUŽIVANJA − STUDIJA SLUČAJA KONTEJNERSKOG TERMINALA RIJEČKE LUKE. Pomorstvo [Internet]. 2012 [pristupljeno 12.12.2019.];26(1):227-250. Dostupno na: https://hrcak.srce.hr/83510
IEEE
Z. Zenzerović, N. Antonini i S. Vilke, "METODOLOŠKI PRISTUP ISTRAŽIVANJU PROCESA OPSLUŽIVANJA − STUDIJA SLUČAJA KONTEJNERSKOG TERMINALA RIJEČKE LUKE", Pomorstvo, vol.26, br. 1, str. 227-250, 2012. [Online]. Dostupno na: https://hrcak.srce.hr/83510. [Citirano: 12.12.2019.]

Sažetak
For an optimal functioning of the container terminal, it is especially important to define the capacity of the terminal that affects the possibility of achieving the production plan, and also the realization plan for port services. In practice, it is very difficult to determine and submit an optimal capacity of a port container terminal because of the port reload fluctuation conditioned by the uneven arrival of container ships to the terminal and uneven duration of operations with containers. The goal of this paper is to present the methodological approach, that is, methods that enable to define the features and indicators of a port container terminal operation, which are fundamental for making relevant business decisions for a given terminal. The presented methodology was actually tested on the example of the container terminal “Brajdica” at the Port of Rijeka.

Ključne riječi
correlation; probability distributions; nonparametric tests; queuing theory; container terminal “Brajdica” at the Port of Rijeka

Hrčak ID: 83510

URI
https://hrcak.srce.hr/83510

[hrvatski]

Posjeta: 1.175 *