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Instruments for Measuring Service Quality in Sport and Physical Activity Services

Süleyman M. Yildiz

Puni tekst: engleski, pdf (75 KB) str. 689-696 preuzimanja: 1.042* citiraj
APA 6th Edition
Yildiz, S.M. (2012). Instruments for Measuring Service Quality in Sport and Physical Activity Services. Collegium antropologicum, 36 (2), 689-696. Preuzeto s https://hrcak.srce.hr/84952
MLA 8th Edition
Yildiz, Süleyman M.. "Instruments for Measuring Service Quality in Sport and Physical Activity Services." Collegium antropologicum, vol. 36, br. 2, 2012, str. 689-696. https://hrcak.srce.hr/84952. Citirano 23.02.2020.
Chicago 17th Edition
Yildiz, Süleyman M.. "Instruments for Measuring Service Quality in Sport and Physical Activity Services." Collegium antropologicum 36, br. 2 (2012): 689-696. https://hrcak.srce.hr/84952
Harvard
Yildiz, S.M. (2012). 'Instruments for Measuring Service Quality in Sport and Physical Activity Services', Collegium antropologicum, 36(2), str. 689-696. Preuzeto s: https://hrcak.srce.hr/84952 (Datum pristupa: 23.02.2020.)
Vancouver
Yildiz SM. Instruments for Measuring Service Quality in Sport and Physical Activity Services. Collegium antropologicum [Internet]. 2012 [pristupljeno 23.02.2020.];36(2):689-696. Dostupno na: https://hrcak.srce.hr/84952
IEEE
S.M. Yildiz, "Instruments for Measuring Service Quality in Sport and Physical Activity Services", Collegium antropologicum, vol.36, br. 2, str. 689-696, 2012. [Online]. Dostupno na: https://hrcak.srce.hr/84952. [Citirano: 23.02.2020.]

Sažetak
Studies that conceptualize and measure quality in sport services date back to the last two decades. The present study
aims to examine quality in sport services in terms of the classification of participant services and spectator services and
to provide a summary of the empirical studies carried out to date. This study demonstrates that sport services literature
is still in its infancy and no agreement exists on the developed models. Furthermore, the research models examined indicate
that sports services not only possess different attributes and dimensions than other service industries but also differ
in themselves. Consequently, the produced models need to be tested in the future on different sample groups for further
clarification.

Ključne riječi
instruments; service quality; participant service; spectator service; sports

Hrčak ID: 84952

URI
https://hrcak.srce.hr/84952

Posjeta: 1.211 *