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An analysis of the causes of complaintsabout steel sheets in metallurgical product quality management systems

B. Gajdzik ; The Silesian University of Technology, Faculty of Materials Science and Metallurgy, Katowice, Poland
J. Sitko ; The Silesian University of Technology, Faculty of Organization and Management, Zabrze, Poland


Puni tekst: engleski pdf 1.168 Kb

str. 135-138

preuzimanja: 831

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Sažetak

The publication presents the causes of complaints about metallurgical products, illustrated with an example of steel sheets, with a particular focus on the reasons having their source in the human factor. The publication has been based on direct research and analysis of complaints made available by a metallurgical plant. The obtained results have been enriched with theoretical considerations on quality management systems for metallurgical products.

Ključne riječi

metallurgical products; steel sheets; quality management system; complaints

Hrčak ID:

104395

URI

https://hrcak.srce.hr/104395

Datum izdavanja:

1.1.2014.

Posjeta: 1.576 *