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Developing a model for citizens’ satisfaction with public sector services based on rough sets theory: a case study of Tehran municipality

Alireza Alizadeh ; Department of Industrial Engineering, Sharif University of Technology, Tehran, Iran
Fereydoon Kianfar ; Department of Industrial Engineering, Sharif University of Technology, Tehran, Iran

Puni tekst: engleski, pdf (540 KB) str. 795-802 preuzimanja: 961* citiraj
APA 6th Edition
Alizadeh, A. i Kianfar, F. (2013). Developing a model for citizens’ satisfaction with public sector services based on rough sets theory: a case study of Tehran municipality. Tehnički vjesnik, 20 (5), 795-802. Preuzeto s https://hrcak.srce.hr/109787
MLA 8th Edition
Alizadeh, Alireza i Fereydoon Kianfar. "Developing a model for citizens’ satisfaction with public sector services based on rough sets theory: a case study of Tehran municipality." Tehnički vjesnik, vol. 20, br. 5, 2013, str. 795-802. https://hrcak.srce.hr/109787. Citirano 02.03.2021.
Chicago 17th Edition
Alizadeh, Alireza i Fereydoon Kianfar. "Developing a model for citizens’ satisfaction with public sector services based on rough sets theory: a case study of Tehran municipality." Tehnički vjesnik 20, br. 5 (2013): 795-802. https://hrcak.srce.hr/109787
Harvard
Alizadeh, A., i Kianfar, F. (2013). 'Developing a model for citizens’ satisfaction with public sector services based on rough sets theory: a case study of Tehran municipality', Tehnički vjesnik, 20(5), str. 795-802. Preuzeto s: https://hrcak.srce.hr/109787 (Datum pristupa: 02.03.2021.)
Vancouver
Alizadeh A, Kianfar F. Developing a model for citizens’ satisfaction with public sector services based on rough sets theory: a case study of Tehran municipality. Tehnički vjesnik [Internet]. 2013 [pristupljeno 02.03.2021.];20(5):795-802. Dostupno na: https://hrcak.srce.hr/109787
IEEE
A. Alizadeh i F. Kianfar, "Developing a model for citizens’ satisfaction with public sector services based on rough sets theory: a case study of Tehran municipality", Tehnički vjesnik, vol.20, br. 5, str. 795-802, 2013. [Online]. Dostupno na: https://hrcak.srce.hr/109787. [Citirano: 02.03.2021.]
Puni tekst: hrvatski, pdf (540 KB) str. 795-802 preuzimanja: 1.508* citiraj
APA 6th Edition
Alizadeh, A. i Kianfar, F. (2013). Razvoj modela za zadovoljstvo građana uslugama javnog sektora utemeljenog na teoriji grubih setova: analiza slučaja gradske uprave Teheran. Tehnički vjesnik, 20 (5), 795-802. Preuzeto s https://hrcak.srce.hr/109787
MLA 8th Edition
Alizadeh, Alireza i Fereydoon Kianfar. "Razvoj modela za zadovoljstvo građana uslugama javnog sektora utemeljenog na teoriji grubih setova: analiza slučaja gradske uprave Teheran." Tehnički vjesnik, vol. 20, br. 5, 2013, str. 795-802. https://hrcak.srce.hr/109787. Citirano 02.03.2021.
Chicago 17th Edition
Alizadeh, Alireza i Fereydoon Kianfar. "Razvoj modela za zadovoljstvo građana uslugama javnog sektora utemeljenog na teoriji grubih setova: analiza slučaja gradske uprave Teheran." Tehnički vjesnik 20, br. 5 (2013): 795-802. https://hrcak.srce.hr/109787
Harvard
Alizadeh, A., i Kianfar, F. (2013). 'Razvoj modela za zadovoljstvo građana uslugama javnog sektora utemeljenog na teoriji grubih setova: analiza slučaja gradske uprave Teheran', Tehnički vjesnik, 20(5), str. 795-802. Preuzeto s: https://hrcak.srce.hr/109787 (Datum pristupa: 02.03.2021.)
Vancouver
Alizadeh A, Kianfar F. Razvoj modela za zadovoljstvo građana uslugama javnog sektora utemeljenog na teoriji grubih setova: analiza slučaja gradske uprave Teheran. Tehnički vjesnik [Internet]. 2013 [pristupljeno 02.03.2021.];20(5):795-802. Dostupno na: https://hrcak.srce.hr/109787
IEEE
A. Alizadeh i F. Kianfar, "Razvoj modela za zadovoljstvo građana uslugama javnog sektora utemeljenog na teoriji grubih setova: analiza slučaja gradske uprave Teheran", Tehnički vjesnik, vol.20, br. 5, str. 795-802, 2013. [Online]. Dostupno na: https://hrcak.srce.hr/109787. [Citirano: 02.03.2021.]

Sažetak
Developing a model for citizens’ satisfaction with public services is one of the effective factors for improvement of service quality. In recent years, many studies have been carried out to identify a model for citizens’ satisfaction with public sector services. In the structure of the presented models in the literature, one of the most important issues regarding organizations giving public services is identification of service scopes that have the most impact on citizens’ satisfaction. This paper aims to develop a model to identify citizens’ satisfaction status with public services. To do so, first, key factors influencing citizens’ satisfaction with public services are identified using the rough sets theory. Then, the citizens’ satisfaction tree is presented according to the identified key factors. As a case study, citizens’ satisfaction model with services of Tehran municipality, one of the biggest Iranian public organizations, is evaluated. Finally, the citizens’ satisfaction tree with municipality services is presented.

Ključne riječi
business intelligence; citizen satisfaction model; public organization; rough sets theory; Tehran municipality

Hrčak ID: 109787

URI
https://hrcak.srce.hr/109787

[hrvatski]

Posjeta: 2.780 *