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Original scientific paper

Ranking of factors on efficiency and effectiveness of the process quality management system certification according to the external auditors' evaluation

Đuro Tunjić   ORCID icon orcid.org/0000-0002-9397-4108 ; TÜV Croatia d.o.o., Member of TÜV NORD Group, Dr. Mile Budaka 42A, 35000 Slavonski Brod, Croatia
Leon Maglić   ORCID icon orcid.org/0000-0002-5171-3647 ; J. J. Strossmayer University of Osijek, Mechanical Engineering Faculty in Slavonski Brod, Trg Ivane Brlić-Mažuranić 2, 35000 Slavonski Brod, Croatia
Živko Kondić ; Polytechnic of Varaždin, J. Križanića 33, 42000 Varaždin, Croatia
Milan Kljajin   ORCID icon orcid.org/0000-0002-9291-4111 ; J. J. Strossmayer University of Osijek, Mechanical Engineering Faculty in Slavonski Brod, Trg Ivane Brlić-Mažuranić 2, 35000 Slavonski Brod, Croatia
Veljko Kondić ; Polytechnic of Varaždin, J. Križanića 33, 42000 Varaždin, Croatia

Fulltext: english, pdf (559 KB) pages 1051-1055 downloads: 196* cite
APA 6th Edition
Tunjić, Đ., Maglić, L., Kondić, Ž., Kljajin, M. & Kondić, V. (2013). Ranking of factors on efficiency and effectiveness of the process quality management system certification according to the external auditors' evaluation. Tehnički vjesnik, 20 (6), 1051-1055. Retrieved from https://hrcak.srce.hr/112325
MLA 8th Edition
Tunjić, Đuro, et al. "Ranking of factors on efficiency and effectiveness of the process quality management system certification according to the external auditors' evaluation." Tehnički vjesnik, vol. 20, no. 6, 2013, pp. 1051-1055. https://hrcak.srce.hr/112325. Accessed 8 Aug. 2020.
Chicago 17th Edition
Tunjić, Đuro, Leon Maglić, Živko Kondić, Milan Kljajin and Veljko Kondić. "Ranking of factors on efficiency and effectiveness of the process quality management system certification according to the external auditors' evaluation." Tehnički vjesnik 20, no. 6 (2013): 1051-1055. https://hrcak.srce.hr/112325
Harvard
Tunjić, Đ., et al. (2013). 'Ranking of factors on efficiency and effectiveness of the process quality management system certification according to the external auditors' evaluation', Tehnički vjesnik, 20(6), pp. 1051-1055. Available at: https://hrcak.srce.hr/112325 (Accessed 08 August 2020)
Vancouver
Tunjić Đ, Maglić L, Kondić Ž, Kljajin M, Kondić V. Ranking of factors on efficiency and effectiveness of the process quality management system certification according to the external auditors' evaluation. Tehnički vjesnik [Internet]. 2013 [cited 2020 August 08];20(6):1051-1055. Available from: https://hrcak.srce.hr/112325
IEEE
Đ. Tunjić, L. Maglić, Ž. Kondić, M. Kljajin and V. Kondić, "Ranking of factors on efficiency and effectiveness of the process quality management system certification according to the external auditors' evaluation", Tehnički vjesnik, vol.20, no. 6, pp. 1051-1055, 2013. [Online]. Available: https://hrcak.srce.hr/112325. [Accessed: 08 August 2020]
Fulltext: croatian, pdf (559 KB) pages 1051-1055 downloads: 242* cite
APA 6th Edition
Tunjić, Đ., Maglić, L., Kondić, Ž., Kljajin, M. & Kondić, V. (2013). Rangiranje utjecajnih faktora na efikasnost i učinkovitost procesa certifikacije sustava upravljanja kvalitetom prema ocjeni vanjskih auditora. Tehnički vjesnik, 20 (6), 1051-1055. Retrieved from https://hrcak.srce.hr/112325
MLA 8th Edition
Tunjić, Đuro, et al. "Rangiranje utjecajnih faktora na efikasnost i učinkovitost procesa certifikacije sustava upravljanja kvalitetom prema ocjeni vanjskih auditora." Tehnički vjesnik, vol. 20, no. 6, 2013, pp. 1051-1055. https://hrcak.srce.hr/112325. Accessed 8 Aug. 2020.
Chicago 17th Edition
Tunjić, Đuro, Leon Maglić, Živko Kondić, Milan Kljajin and Veljko Kondić. "Rangiranje utjecajnih faktora na efikasnost i učinkovitost procesa certifikacije sustava upravljanja kvalitetom prema ocjeni vanjskih auditora." Tehnički vjesnik 20, no. 6 (2013): 1051-1055. https://hrcak.srce.hr/112325
Harvard
Tunjić, Đ., et al. (2013). 'Rangiranje utjecajnih faktora na efikasnost i učinkovitost procesa certifikacije sustava upravljanja kvalitetom prema ocjeni vanjskih auditora', Tehnički vjesnik, 20(6), pp. 1051-1055. Available at: https://hrcak.srce.hr/112325 (Accessed 08 August 2020)
Vancouver
Tunjić Đ, Maglić L, Kondić Ž, Kljajin M, Kondić V. Rangiranje utjecajnih faktora na efikasnost i učinkovitost procesa certifikacije sustava upravljanja kvalitetom prema ocjeni vanjskih auditora. Tehnički vjesnik [Internet]. 2013 [cited 2020 August 08];20(6):1051-1055. Available from: https://hrcak.srce.hr/112325
IEEE
Đ. Tunjić, L. Maglić, Ž. Kondić, M. Kljajin and V. Kondić, "Rangiranje utjecajnih faktora na efikasnost i učinkovitost procesa certifikacije sustava upravljanja kvalitetom prema ocjeni vanjskih auditora", Tehnički vjesnik, vol.20, no. 6, pp. 1051-1055, 2013. [Online]. Available: https://hrcak.srce.hr/112325. [Accessed: 08 August 2020]

Abstracts
The paper presents the method of ranking the factors in the study of efficiency and effectiveness of the quality management system certification process which is aligned with the requirements of international standard ISO 9001. During research on the efficiency of the certification of quality management systems we came to the various influencing factors. Therefore, the question was whether to treat each factor equally or whether there are factors that are more important and have a more pronounced effect and greater impact on the certification process. For the study the opinions have been collected of competent experts from the certification institutions or external auditors directly involved in the certification process.

Keywords
certification; efficiency; external auditors’ evaluation; impact factors; quality management system

Hrčak ID: 112325

URI
https://hrcak.srce.hr/112325

[croatian]

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