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Research and ranking of the factors of impact on efficiency and effectiveness of the quality management system certification process using the prior factor ranking method

Đuro Tunjić   ORCID icon orcid.org/0000-0002-9397-4108 ; TÜV Croatia d.o.o., TÜV NORD Group, Savska 41, 10000 Zagreb, Croatia
Milan Kljajin   ORCID icon orcid.org/0000-0002-9291-4111 ; J. J. Strossmayer University of Osijek, Mechanical Engineering Faculty in Slavonski Brod, Trg Ivane Brlić-Mažuranić 2, 35000 Slavonski Brod, Croatia
Veljko Kondić ; Polytechnic of Varaždin, J. Križanića 33, 42000 Varaždin, Croatia

Puni tekst: engleski, pdf (592 KB) str. 383-388 preuzimanja: 255* citiraj
APA 6th Edition
Tunjić, Đ., Kljajin, M. i Kondić, V. (2014). Research and ranking of the factors of impact on efficiency and effectiveness of the quality management system certification process using the prior factor ranking method. Tehnički vjesnik, 21 (2), 383-388. Preuzeto s https://hrcak.srce.hr/120392
MLA 8th Edition
Tunjić, Đuro, et al. "Research and ranking of the factors of impact on efficiency and effectiveness of the quality management system certification process using the prior factor ranking method." Tehnički vjesnik, vol. 21, br. 2, 2014, str. 383-388. https://hrcak.srce.hr/120392. Citirano 08.08.2020.
Chicago 17th Edition
Tunjić, Đuro, Milan Kljajin i Veljko Kondić. "Research and ranking of the factors of impact on efficiency and effectiveness of the quality management system certification process using the prior factor ranking method." Tehnički vjesnik 21, br. 2 (2014): 383-388. https://hrcak.srce.hr/120392
Harvard
Tunjić, Đ., Kljajin, M., i Kondić, V. (2014). 'Research and ranking of the factors of impact on efficiency and effectiveness of the quality management system certification process using the prior factor ranking method', Tehnički vjesnik, 21(2), str. 383-388. Preuzeto s: https://hrcak.srce.hr/120392 (Datum pristupa: 08.08.2020.)
Vancouver
Tunjić Đ, Kljajin M, Kondić V. Research and ranking of the factors of impact on efficiency and effectiveness of the quality management system certification process using the prior factor ranking method. Tehnički vjesnik [Internet]. 2014 [pristupljeno 08.08.2020.];21(2):383-388. Dostupno na: https://hrcak.srce.hr/120392
IEEE
Đ. Tunjić, M. Kljajin i V. Kondić, "Research and ranking of the factors of impact on efficiency and effectiveness of the quality management system certification process using the prior factor ranking method", Tehnički vjesnik, vol.21, br. 2, str. 383-388, 2014. [Online]. Dostupno na: https://hrcak.srce.hr/120392. [Citirano: 08.08.2020.]
Puni tekst: hrvatski, pdf (592 KB) str. 383-388 preuzimanja: 196* citiraj
APA 6th Edition
Tunjić, Đ., Kljajin, M. i Kondić, V. (2014). Istraživanje i rangiranje utjecajnih faktora na efikasnost i uspješnost procesa certifikacije sustava upravljanja kvalitetom metodom apriornog rangiranja faktora. Tehnički vjesnik, 21 (2), 383-388. Preuzeto s https://hrcak.srce.hr/120392
MLA 8th Edition
Tunjić, Đuro, et al. "Istraživanje i rangiranje utjecajnih faktora na efikasnost i uspješnost procesa certifikacije sustava upravljanja kvalitetom metodom apriornog rangiranja faktora." Tehnički vjesnik, vol. 21, br. 2, 2014, str. 383-388. https://hrcak.srce.hr/120392. Citirano 08.08.2020.
Chicago 17th Edition
Tunjić, Đuro, Milan Kljajin i Veljko Kondić. "Istraživanje i rangiranje utjecajnih faktora na efikasnost i uspješnost procesa certifikacije sustava upravljanja kvalitetom metodom apriornog rangiranja faktora." Tehnički vjesnik 21, br. 2 (2014): 383-388. https://hrcak.srce.hr/120392
Harvard
Tunjić, Đ., Kljajin, M., i Kondić, V. (2014). 'Istraživanje i rangiranje utjecajnih faktora na efikasnost i uspješnost procesa certifikacije sustava upravljanja kvalitetom metodom apriornog rangiranja faktora', Tehnički vjesnik, 21(2), str. 383-388. Preuzeto s: https://hrcak.srce.hr/120392 (Datum pristupa: 08.08.2020.)
Vancouver
Tunjić Đ, Kljajin M, Kondić V. Istraživanje i rangiranje utjecajnih faktora na efikasnost i uspješnost procesa certifikacije sustava upravljanja kvalitetom metodom apriornog rangiranja faktora. Tehnički vjesnik [Internet]. 2014 [pristupljeno 08.08.2020.];21(2):383-388. Dostupno na: https://hrcak.srce.hr/120392
IEEE
Đ. Tunjić, M. Kljajin i V. Kondić, "Istraživanje i rangiranje utjecajnih faktora na efikasnost i uspješnost procesa certifikacije sustava upravljanja kvalitetom metodom apriornog rangiranja faktora", Tehnički vjesnik, vol.21, br. 2, str. 383-388, 2014. [Online]. Dostupno na: https://hrcak.srce.hr/120392. [Citirano: 08.08.2020.]

Sažetak
This article shows the method of ranking the factors in the study of efficiency and effectiveness of the process of quality management system certification compliant with the requirements of international standard ISO 9001. During the research of efficiency of the quality management systems certification process in enterprises of metal processing industry in Croatia, various impact factors that affect the certification process have been identified. Therefore, the issue arose whether each factor could be treated equally, i.e. whether there are factors that are more important and have a more pronounced effect and greater impact on the certification process. The survey collected the opinions of competent experts in certification institutions, i.e. of external auditors who are directly involved in the certification process, and the representatives of the quality of the companies that have certified the system for at least two years. After the data was collected, ranking of impact factors and analysis of results was conducted.

Ključne riječi
certification; efficiency; effectiveness; impact factors; prior factor ranking method; quality; quality management system

Hrčak ID: 120392

URI
https://hrcak.srce.hr/120392

[hrvatski]

Posjeta: 693 *