Tehnički vjesnik, Vol. 21 No. 2, 2014.
Izvorni znanstveni članak
Research and ranking of the factors of impact on efficiency and effectiveness of the quality management system certification process using the prior factor ranking method
Đuro Tunjić
orcid.org/0000-0002-9397-4108
; TÜV Croatia d.o.o., TÜV NORD Group, Savska 41, 10000 Zagreb, Croatia
Milan Kljajin
orcid.org/0000-0002-9291-4111
; J. J. Strossmayer University of Osijek, Mechanical Engineering Faculty in Slavonski Brod, Trg Ivane Brlić-Mažuranić 2, 35000 Slavonski Brod, Croatia
Veljko Kondić
; Polytechnic of Varaždin, J. Križanića 33, 42000 Varaždin, Croatia
Sažetak
This article shows the method of ranking the factors in the study of efficiency and effectiveness of the process of quality management system certification compliant with the requirements of international standard ISO 9001. During the research of efficiency of the quality management systems certification process in enterprises of metal processing industry in Croatia, various impact factors that affect the certification process have been identified. Therefore, the issue arose whether each factor could be treated equally, i.e. whether there are factors that are more important and have a more pronounced effect and greater impact on the certification process. The survey collected the opinions of competent experts in certification institutions, i.e. of external auditors who are directly involved in the certification process, and the representatives of the quality of the companies that have certified the system for at least two years. After the data was collected, ranking of impact factors and analysis of results was conducted.
Ključne riječi
certification; efficiency; effectiveness; impact factors; prior factor ranking method; quality; quality management system
Hrčak ID:
120392
URI
Datum izdavanja:
26.4.2014.
Posjeta: 1.569 *