hrcak mascot   Srce   HID

Recenzija, Prikaz

Crisis Communication in Croatian Business Organizations

Tamara Čendo Metzinger ; University of Applied Sciences Velika Gorica, Velika Gorica, Croatia
Marina Manucci ; University of Applied Sciences Velika Gorica, Velika Gorica, Croatia
Vedrana Čemerin ; University of Applied Sciences Velika Gorica, Velika Gorica, Croatia

Puni tekst: engleski, pdf (1 MB) str. 165-169 preuzimanja: 193* citiraj
APA 6th Edition
Čendo Metzinger, T., Manucci, M. i Čemerin, V. (2014). Crisis Communication in Croatian Business Organizations. Collegium antropologicum, 38 Supplement 1 (1), 165-169. Preuzeto s https://hrcak.srce.hr/121033
MLA 8th Edition
Čendo Metzinger, Tamara, et al. "Crisis Communication in Croatian Business Organizations." Collegium antropologicum, vol. 38 Supplement 1, br. 1, 2014, str. 165-169. https://hrcak.srce.hr/121033. Citirano 16.02.2020.
Chicago 17th Edition
Čendo Metzinger, Tamara, Marina Manucci i Vedrana Čemerin. "Crisis Communication in Croatian Business Organizations." Collegium antropologicum 38 Supplement 1, br. 1 (2014): 165-169. https://hrcak.srce.hr/121033
Harvard
Čendo Metzinger, T., Manucci, M., i Čemerin, V. (2014). 'Crisis Communication in Croatian Business Organizations', Collegium antropologicum, 38 Supplement 1(1), str. 165-169. Preuzeto s: https://hrcak.srce.hr/121033 (Datum pristupa: 16.02.2020.)
Vancouver
Čendo Metzinger T, Manucci M, Čemerin V. Crisis Communication in Croatian Business Organizations. Collegium antropologicum [Internet]. 2014 [pristupljeno 16.02.2020.];38 Supplement 1(1):165-169. Dostupno na: https://hrcak.srce.hr/121033
IEEE
T. Čendo Metzinger, M. Manucci i V. Čemerin, "Crisis Communication in Croatian Business Organizations", Collegium antropologicum, vol.38 Supplement 1, br. 1, str. 165-169, 2014. [Online]. Dostupno na: https://hrcak.srce.hr/121033. [Citirano: 16.02.2020.]

Sažetak
Effective management of the communication process is an important factor of successful crisis management in business organizations. Effective communication implies an uninterrupted flow of all relevant information in all directions and at all levels of a business organization, as well as communication with its external environment. In crisis situations the management has to quickly answer these questions: What happened? How it happened? How to act during crisis? What to do so that the crisis is not repeated? Each filtering, deforming or reduction of information can lead to disastrous consequences. Pre-prepared crisis communication plans and the encouragement of the open and honest communication with all stakeholders inside and outside of a business organization are an indispensable part of successful crisis management. The goal of the research is to analyze the management of communication processes in crisis situations in Croatian business organizations, i.e. to investigate the extent to which attention is paid to the crisis communication between a business organization and its public. Research shall be conducted through a survey on the multiple stratified samples of Croatian business organizations.

Ključne riječi
crises; crisis communications; crisis management

Hrčak ID: 121033

URI
https://hrcak.srce.hr/121033

Posjeta: 322 *