Izvorni znanstveni članak
Citizens and Public Administration on the Example of the City of Zagreb: Participants in a Democratic Process or Service Users
Vedran Đulabić
orcid.org/0000-0002-2206-7391
; Pravni fakultet Sveučilišta u Zagreb
Sažetak
The author uses social environment of an administrative organisation to analyse the improvement of public administration’s relations with citizens, who are the most relevant part of social environment. Considering that the relations in question are best visible in local self-government units, the author has analysed the City of Zagreb and the improvement of the relations between the city’s administrative bodies and citizens. The functions of the city’s administrative bodies are divided in to two main groups with regard to relations with citizens. In the first group, there are the functions through which citizens receive certain public services, and are perceived as service users accordingly. The second group comprises the functions of strategic decision-making where citizens are perceived as the subjects of a democratic process interested in the out comes of different public
policies. The author used the concepts of public value and user-relation management as a doctrinary-theoretical basis. The analysis of the relevant legislation, information on the contacts between citizens and public administration, and the analysis of the relevant web pages are used as a methodological approach.
Ključne riječi
javna uprava; lokalna samouprava; okolina upravnih organizacija; javna vrijednost; građani i uprava; Grad Zagreb
Hrčak ID:
135596
URI
Datum izdavanja:
5.3.2008.
Posjeta: 2.412 *