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Preliminary communication
https://doi.org/10.17818/NM/2015/2.2

Tools of Quality in Determining the Characteristics of Services in Maritime Passenger Transport

Veljko Plazibat ; University of Split Faculty of Maritime Studies, Split
Maja Krčum   ORCID icon orcid.org/0000-0001-9193-8974 ; University of Split Faculty of Maritime Studies, Split
Tomislav Skračić ; University of Split Faculty of Maritime Studies, Split

Fulltext: english, pdf (2 MB) pages 53-58 downloads: 506* cite
APA 6th Edition
Plazibat, V., Krčum, M. & Skračić, T. (2015). Tools of Quality in Determining the Characteristics of Services in Maritime Passenger Transport. NAŠE MORE, 62 (2), 53-58. https://doi.org/10.17818/NM/2015/2.2
MLA 8th Edition
Plazibat, Veljko, et al. "Tools of Quality in Determining the Characteristics of Services in Maritime Passenger Transport." NAŠE MORE, vol. 62, no. 2, 2015, pp. 53-58. https://doi.org/10.17818/NM/2015/2.2. Accessed 24 Feb. 2020.
Chicago 17th Edition
Plazibat, Veljko, Maja Krčum and Tomislav Skračić. "Tools of Quality in Determining the Characteristics of Services in Maritime Passenger Transport." NAŠE MORE 62, no. 2 (2015): 53-58. https://doi.org/10.17818/NM/2015/2.2
Harvard
Plazibat, V., Krčum, M., and Skračić, T. (2015). 'Tools of Quality in Determining the Characteristics of Services in Maritime Passenger Transport', NAŠE MORE, 62(2), pp. 53-58. https://doi.org/10.17818/NM/2015/2.2
Vancouver
Plazibat V, Krčum M, Skračić T. Tools of Quality in Determining the Characteristics of Services in Maritime Passenger Transport. NAŠE MORE [Internet]. 2015 [cited 2020 February 24];62(2):53-58. https://doi.org/10.17818/NM/2015/2.2
IEEE
V. Plazibat, M. Krčum and T. Skračić, "Tools of Quality in Determining the Characteristics of Services in Maritime Passenger Transport", NAŠE MORE, vol.62, no. 2, pp. 53-58, 2015. [Online]. https://doi.org/10.17818/NM/2015/2.2

Abstracts
The essential purpose of this paper is to show how the tools of quality traditionally used in production processes can be efficiently applied to determining the characteristics of services in maritime passenger transport. Defining the characteristics of services in maritime passenger transport is the key to shipping company’s performance and raising competitive advantages of the overall sea-borne passenger traffic on maritime markets. The paper is based on the application of the QFD (quality function deployment) method and the Ishikawa diagram as an auxiliary tool in the implementation of the QFD method. The insights achieved in this paper can assist the managers of shipping companies in enhancing the existing and the introduction of new competitive services in maritime passenger transport.

Keywords
maritime passenger transport; fast passenger transport; quality function deployment (QFD); Ishikawa diagram; characteristics of maritime passenger; transport service

Hrčak ID: 140144

URI
https://hrcak.srce.hr/140144

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