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Review article

Establishment and Improvement of the Quality management System with the aim of effi cient Restructuring of HŽ Infrastruktura d.o.o.

Dražen Kaužljar   ORCID icon orcid.org/0000-0002-3309-626X ; HŽ Infrastruktura d.o.o., Zagreb, Hrvatska

Fulltext: croatian, pdf (568 KB) pages 69-76 downloads: 912* cite
APA 6th Edition
Kaužljar, D. (2015). USPOSTAVA I POBOLJŠANJE SUSTAVA UPRAVLJANJA KVALITETOM U CILJU UČINKOVITOG RESTRUKTURIRANJA HŽ INFRASTRUKTURE D.O.O.. Željeznice 21, 14 (3), 69-76. Retrieved from https://hrcak.srce.hr/147102
MLA 8th Edition
Kaužljar, Dražen. "USPOSTAVA I POBOLJŠANJE SUSTAVA UPRAVLJANJA KVALITETOM U CILJU UČINKOVITOG RESTRUKTURIRANJA HŽ INFRASTRUKTURE D.O.O.." Željeznice 21, vol. 14, no. 3, 2015, pp. 69-76. https://hrcak.srce.hr/147102. Accessed 23 Oct. 2021.
Chicago 17th Edition
Kaužljar, Dražen. "USPOSTAVA I POBOLJŠANJE SUSTAVA UPRAVLJANJA KVALITETOM U CILJU UČINKOVITOG RESTRUKTURIRANJA HŽ INFRASTRUKTURE D.O.O.." Željeznice 21 14, no. 3 (2015): 69-76. https://hrcak.srce.hr/147102
Harvard
Kaužljar, D. (2015). 'USPOSTAVA I POBOLJŠANJE SUSTAVA UPRAVLJANJA KVALITETOM U CILJU UČINKOVITOG RESTRUKTURIRANJA HŽ INFRASTRUKTURE D.O.O.', Željeznice 21, 14(3), pp. 69-76. Available at: https://hrcak.srce.hr/147102 (Accessed 23 October 2021)
Vancouver
Kaužljar D. USPOSTAVA I POBOLJŠANJE SUSTAVA UPRAVLJANJA KVALITETOM U CILJU UČINKOVITOG RESTRUKTURIRANJA HŽ INFRASTRUKTURE D.O.O.. Željeznice 21 [Internet]. 2015 [cited 2021 October 23];14(3):69-76. Available from: https://hrcak.srce.hr/147102
IEEE
D. Kaužljar, "USPOSTAVA I POBOLJŠANJE SUSTAVA UPRAVLJANJA KVALITETOM U CILJU UČINKOVITOG RESTRUKTURIRANJA HŽ INFRASTRUKTURE D.O.O.", Željeznice 21, vol.14, no. 3, pp. 69-76, 2015. [Online]. Available: https://hrcak.srce.hr/147102. [Accessed: 23 October 2021]

Abstracts
Most railway undertakings in Europe possess several ISO standard certifi cates (9001, 14001, 18001), while the implementation of these requests is at the very beginning in Croatia. Currently, HŽ Infrastruktura holds a quality management system certifi cate according to the ISO 9001 standard, while HŽ Cargo and HŽ Putnički prijevoz have still not been successful in obtaining it. The Establishment of the quality control system according to the ISO 9001 standard was not implemented smoothly even when it comes to the traditionally closed HŽ Infrastruktura system, partly due to a lack of acceptance for changes, but partly also due to the creation of a parallel management system, which railway staff did not accept. However, the situation today is still better and there are first concrete advances. In the following three-year certifi cation cycle, ambitious goals have been set in order for the ISO 9001 standard to have a reactive and proactive application, and in this way generate benefi ts for HŽ Infrastruktura.

Keywords
Quality management system; restructuring of the railway system; process organization; ISO 9001 standard

Hrčak ID: 147102

URI
https://hrcak.srce.hr/147102

[croatian]

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