APA 6th Edition Stopka, O., Černá, L. i Zitrický, V. (2016). Methodology for Measuring the Customer Satisfaction with the Logistics Services. NAŠE MORE, 63 (3 Special Issue), 189-194. https://doi.org/10.17818/NM/2016/SI21
MLA 8th Edition Stopka, Ondrej, et al. "Methodology for Measuring the Customer Satisfaction with the Logistics Services." NAŠE MORE, vol. 63, br. 3 Special Issue, 2016, str. 189-194. https://doi.org/10.17818/NM/2016/SI21. Citirano 08.03.2021.
Chicago 17th Edition Stopka, Ondrej, Lenka Černá i Vladislav Zitrický. "Methodology for Measuring the Customer Satisfaction with the Logistics Services." NAŠE MORE 63, br. 3 Special Issue (2016): 189-194. https://doi.org/10.17818/NM/2016/SI21
Harvard Stopka, O., Černá, L., i Zitrický, V. (2016). 'Methodology for Measuring the Customer Satisfaction with the Logistics Services', NAŠE MORE, 63(3 Special Issue), str. 189-194. https://doi.org/10.17818/NM/2016/SI21
Vancouver Stopka O, Černá L, Zitrický V. Methodology for Measuring the Customer Satisfaction with the Logistics Services. NAŠE MORE [Internet]. 2016 [pristupljeno 08.03.2021.];63(3 Special Issue):189-194. https://doi.org/10.17818/NM/2016/SI21
IEEE O. Stopka, L. Černá i V. Zitrický, "Methodology for Measuring the Customer Satisfaction with the Logistics Services", NAŠE MORE, vol.63, br. 3 Special Issue, str. 189-194, 2016. [Online]. https://doi.org/10.17818/NM/2016/SI21
Sažetak The article deals with the proposal of methodology for measuring the customer satisfaction with the logistics services. The methodology reflects mostly the subjective quality evaluation which is based on the directly and indirectly measurable characteristics. Researched characteristics result from the customer feelings, wishes, requirements and the experiences of experts which studied the answers from the questionnaire survey. Answers from the questionnaire survey evaluate the quality of logistics services and the importance of evaluation criteria. Objective quality evaluation is verified by the methods for measuring the customer satisfaction. These methods for determining the weights of selected criteria ware verified on the basis of proposed flowchart as well.