Izvorni znanstveni članak
https://doi.org/10.1080/1331677X.2015.1041776
Critical success factors for different stages of business process management adoption – a case study
Brina Buh
Andrej Kovačič
Mojca Indihar Štemberger
Sažetak
Many organisations fail in their attempt to adopt business process management (BPM). Although general critical success factors (CSFs) are well understood, we argue that CSFs are not the same for all stages of BPM adoption. The purpose of this article is to identify the CSFs in different stages of BPM adoption. A case study approach was used to analyse a successful BPM adoption in a public company. The
article provides empirical insights about CSFs in individual stages of BPM adoption. We find that the guidance of external consultants was very important, although this factor is not commonly recognised in the literature. The article shows that the identification of well-known CSFs of BPM adoption gives only a limited view since the factors change between stages. Organisations need to carefully identify the stage and
prepare a roadmap for their BPM adoption.
Ključne riječi
business process management (BPM); stage of BPM; critical success factors (CSFs); Slovenian public company; case study
Hrčak ID:
171505
URI
Datum izdavanja:
20.12.2015.
Posjeta: 4.071 *