Izvorni znanstveni članak
https://doi.org/10.1080/1331677X.2016.1198981
Management culture and mobbing in a social organisation: whether a special status provides a guarantee of safety
Jolita Vveinhardt
orcid.org/0000-0001-6231-9402
Dalia Streimikiene
orcid.org/0000-0002-3247-9912
Sažetak
The authors of the article present the findings of the research
conducted in a social organisation. The main findings reveal that cases of mobbing in employees’ interrelations have been recorded in the organisation. Moreover, the correlation (from strongest to weakest) of relations of mobbing in the employees’ relations and management culture have also been determined. The research revealed the mistakes in organization of management culture processes which prevent the achievement of a higher level of management culture within the organization. According to the authors of this article, after the implementation of changes in management culture, the management quality of all processes would also improve. On the basis of the results of the research, the authors provide the developed model intended for social organizations. The purpose of this model is preventive: it is designed to reduce the number of interpersonal conflicts, and also to facilitate conflict resolution and to improve psycho-social climate. The increase of the social competence of employees provided for in the model can be identified as a certain instrument, which allows the potential victim to avoid conflict, to resolve it independently, or deal with it with the help of the organization, which would spend less resources in this case and could allocate greater efforts for the implementation of its mission.
Ključne riječi
Mobbing; behaviour; conflict; employee behaviour; employee relations; interpersonal relations
Hrčak ID:
171779
URI
Datum izdavanja:
22.12.2016.
Posjeta: 1.180 *