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Review article
https://doi.org/10.31297/hkju.16.4.3

Quality Management in Slovene Public Administration – Opportunities for Learning from Experience

Gordana Žurga ; Associate Professor at the Faculty of Organisation Studies in Novo Mesto, Slovenia

Fulltext: english, pdf (180 KB) pages 817-846 downloads: 416* cite
APA 6th Edition
Žurga, G. (2016). Quality Management in Slovene Public Administration – Opportunities for Learning from Experience. Hrvatska i komparativna javna uprava, 16 (4), 817-846. https://doi.org/10.31297/hkju.16.4.3
MLA 8th Edition
Žurga, Gordana. "Quality Management in Slovene Public Administration – Opportunities for Learning from Experience." Hrvatska i komparativna javna uprava, vol. 16, no. 4, 2016, pp. 817-846. https://doi.org/10.31297/hkju.16.4.3. Accessed 2 Apr. 2020.
Chicago 17th Edition
Žurga, Gordana. "Quality Management in Slovene Public Administration – Opportunities for Learning from Experience." Hrvatska i komparativna javna uprava 16, no. 4 (2016): 817-846. https://doi.org/10.31297/hkju.16.4.3
Harvard
Žurga, G. (2016). 'Quality Management in Slovene Public Administration – Opportunities for Learning from Experience', Hrvatska i komparativna javna uprava, 16(4), pp. 817-846. https://doi.org/10.31297/hkju.16.4.3
Vancouver
Žurga G. Quality Management in Slovene Public Administration – Opportunities for Learning from Experience. Hrvatska i komparativna javna uprava [Internet]. 2016 [cited 2020 April 02];16(4):817-846. https://doi.org/10.31297/hkju.16.4.3
IEEE
G. Žurga, "Quality Management in Slovene Public Administration – Opportunities for Learning from Experience", Hrvatska i komparativna javna uprava, vol.16, no. 4, pp. 817-846, 2016. [Online]. https://doi.org/10.31297/hkju.16.4.3

Abstracts
Public administrations in practically all countries face challenges with respect to the efficiency and quality of their services. In their endeavours for better performance, they progressively implement general public management principles and quality management. Countries exercise different approaches which have a common aim: to build the institutional and administrative capacity to adequately support their political management and national economies. The paper will present the broader context of how countries could or should manage their public administrations to strengthen their administrative capacity for quality management and achieve a sustainable public administration. Secondly, the paper will present the results of a comparative analysis of quality management in EU member states and the trends observed, and, thirdly, the case of Slovenia will be used to illustrate the approach to quality management in public administration, together with future development goals.

Keywords
sustainable public administration; quality management; good practice; learning; CAF; Slovenia

Hrčak ID: 173630

URI
https://hrcak.srce.hr/173630

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