Izvorni znanstveni članak
https://doi.org/10.1080/1331677X.2017.1305775
Efficiency of bank branches: empirical evidence from a two-phase research approach
Violeta Cvetkoska
Gordana Savić
Sažetak
The aim of this paper is to assess the relative efficiency of the branches
of Komercijalna Banka AD Skopje during a three-year period (from
2009 to 2011). The research sample consists of eight branches
performing the same financial activities during the reporting period.
The mathematical technique DEA window analysis was used in the
first phase in order to allow monitoring of the trend of the relative
efficiency of each branch under consideration. From the bank
management point of view, unexpected results were obtained in
this phase; to validate the results the AHP-DEA validation model was
proposed and used in the second phase. The management verified the
obtained results claiming they were especially valuable in the process
of making justifiable decisions for the further successful performance
of the bank.
Ključne riječi
Bank branches; relative efficiency; DEA window analysis; AHP
Hrčak ID:
180819
URI
Datum izdavanja:
1.12.2017.
Posjeta: 1.694 *