Prethodno priopćenje

https://doi.org/10.20867/thm.10.3-4.4

ATTITUDES AND OPINIONS OF HOUSEKEEPING MANAGERS IN THE CROATIAN HOTEL INDUSTRY

Zdenko Cerović ; Faculty of tourism and hospitality management, University of Rijeka, Opatija, Croatia
Tea Baldigara orcid.org/0000-0003-2563-2533 ; Faculty of tourism and hospitality management, University of Rijeka, Opatija, Croatia

Sažetak

Hotel services, comprising an array of various services provided by the hotel, can be classified as basic and secondary services. Guests choose to stay at a hotel based on its rooms. The hotel room is a second home to the guest, and it provides the hotel management with 40% of total revenue. A well-furnished and appealing
room is the primary task of the hotel management. In establishing the quality of the hotel room, a key role is assigned to the hotel housekeeper, whose functions and task place her/him in the middle level of hotel management. Fundamental to hotel performance, the housekeeper is a key factor in providing an appealing room to the guest who is willing to pay exactly how much the room is actually worth on the market.

Ključne riječi

housekeeping management; hotel management level; housekeeping manager

Hrčak ID:

181422

URI

https://hrcak.srce.hr/181422

Datum izdavanja:

30.12.2004.

Podaci na drugim jezicima: hrvatski

Posjeta: 1.528 *