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Online Consumer Dispute Resolution

Emilia Mišćenić   ORCID icon orcid.org/0000-0002-2695-9186 ; Faculty of Law University of Rijeka, Rijeka, Croatia
Vlatka Butorac Malnar ; Faculty of Law University of Rijeka, Rijeka, Croatia

Puni tekst: hrvatski, pdf (393 KB) str. 103-142 preuzimanja: 212* citiraj
APA 6th Edition
Mišćenić, E. i Butorac Malnar, V. (2017). Online rješavanje potrošačkih sporova. Godišnjak Akademije pravnih znanosti Hrvatske, VIII (1), 103-142. Preuzeto s https://hrcak.srce.hr/183852
MLA 8th Edition
Mišćenić, Emilia i Vlatka Butorac Malnar. "Online rješavanje potrošačkih sporova." Godišnjak Akademije pravnih znanosti Hrvatske, vol. VIII, br. 1, 2017, str. 103-142. https://hrcak.srce.hr/183852. Citirano 08.12.2019.
Chicago 17th Edition
Mišćenić, Emilia i Vlatka Butorac Malnar. "Online rješavanje potrošačkih sporova." Godišnjak Akademije pravnih znanosti Hrvatske VIII, br. 1 (2017): 103-142. https://hrcak.srce.hr/183852
Harvard
Mišćenić, E., i Butorac Malnar, V. (2017). 'Online rješavanje potrošačkih sporova', Godišnjak Akademije pravnih znanosti Hrvatske, VIII(1), str. 103-142. Preuzeto s: https://hrcak.srce.hr/183852 (Datum pristupa: 08.12.2019.)
Vancouver
Mišćenić E, Butorac Malnar V. Online rješavanje potrošačkih sporova. Godišnjak Akademije pravnih znanosti Hrvatske [Internet]. 2017 [pristupljeno 08.12.2019.];VIII(1):103-142. Dostupno na: https://hrcak.srce.hr/183852
IEEE
E. Mišćenić i V. Butorac Malnar, "Online rješavanje potrošačkih sporova", Godišnjak Akademije pravnih znanosti Hrvatske, vol.VIII, br. 1, str. 103-142, 2017. [Online]. Dostupno na: https://hrcak.srce.hr/183852. [Citirano: 08.12.2019.]

Sažetak
European Union consumer law is developing continuously, which has recently been evidenced by the introduction of a new reform package encompassing alternative consumer dispute resolution and online dispute resolution. The aim of this paper is to analyse advantages and
disadvantages of the reform from the perspective of its intended goals, and to evaluate the level of success in achieving those goals at the national level. To that end, the authors critically analyse the relevant European legislation and the main proposed Croatian legislative solutions, comparing them to legislative solutions of other Member States of the EU. The authors conclude that the implementation of the reform at the national level has not been entirely successful, which may lead to enforcement difficulties and legal uncertainty.

Ključne riječi
alternative dispute resolution; consumer protection; Consumer Protection Act; Alternative Consumer Dispute Resolution Act; Directive 2011/83/EU, Regulation 524/2013

Hrčak ID: 183852

URI
https://hrcak.srce.hr/183852

[hrvatski]

Posjeta: 459 *