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https://doi.org/10.15516/cje.v19i0.2431

Teaching Intercultural Competence in Undergraduate Business and Management Studies – A Case Study

Zrinka Friganovic Sain ; Rochester Institute of Technology (RIT) Croatia
Milena Kužnin ; Rochester Institute of Technology (RIT) Croatia
Rebecca Charry Roje ; Rochester Institute of Technology (RIT) Croatia


Puni tekst: engleski pdf 141 Kb

str. 55-71

preuzimanja: 431

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Puni tekst: hrvatski pdf 141 Kb

str. 55-71

preuzimanja: 791

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Sažetak

In times of overwhelming globalization, fostering intercultural competence has become one of the most important missions of higher education institutions across the world. This competence has become one of the most desirable sets of competences for those who would like to see themselves working in international environments. Students need to be aware of cultural boundaries, and the role of instructors in this process is crucial: to provide cultural information is not enough anymore and they need to guide their students’ learning so that learners can competently navigate the L2 culture, knowing which values and behavior patterns of the target culture will assist them in their future workplaces. This paper introduces a case study of how an international institution of higher education in Croatia teaches this competence in various courses. The paper presents qualitative survey data to measure college students’ self-reported competences in four categories: motivation, strategy, knowledge and behavior. Results show that students report higher competences in the areas of motivation and strategy, compared to knowledge and behavior. Implications of these findings for future education in intercultural competence in institutions of higher education are discussed.

Ključne riječi

best practices in higher education; business and management studies; foreign language teaching; intercultural competence; service management

Hrčak ID:

184037

URI

https://hrcak.srce.hr/184037

Datum izdavanja:

27.4.2017.

Podaci na drugim jezicima: hrvatski

Posjeta: 1.998 *