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Preliminary communication
https://doi.org/10.15516/cje.v19i3.2573

Evaluation of the HEDUQUAL Scale Intended for Assessment of Students’ Perceptions of Service Quality in Higher Education Institution in Vojvodina

Milan Nešić ; Faculty of Sport and Tourism, University Educons
Zlatko Ahmetović ; Faculty of Sport and Tourism, University Educons
Velibor Srdić ; Faculty of Sports Sciences, Pan-European University Apeiron
Marko Badrić ; Faculty of Teacher Education, University of Zagreb

Fulltext: english, pdf (193 KB) pages 867-889 downloads: 109* cite
APA 6th Edition
Nešić, M., Ahmetović, Z., Srdić, V. & Badrić, M. (2017). Evaluation of the HEDUQUAL Scale Intended for Assessment of Students’ Perceptions of Service Quality in Higher Education Institution in Vojvodina. Croatian Journal of Education, 19 (3), 867-889. https://doi.org/10.15516/cje.v19i3.2573
MLA 8th Edition
Nešić, Milan, et al. "Evaluation of the HEDUQUAL Scale Intended for Assessment of Students’ Perceptions of Service Quality in Higher Education Institution in Vojvodina." Croatian Journal of Education, vol. 19, no. 3, 2017, pp. 867-889. https://doi.org/10.15516/cje.v19i3.2573. Accessed 25 Nov. 2020.
Chicago 17th Edition
Nešić, Milan, Zlatko Ahmetović, Velibor Srdić and Marko Badrić. "Evaluation of the HEDUQUAL Scale Intended for Assessment of Students’ Perceptions of Service Quality in Higher Education Institution in Vojvodina." Croatian Journal of Education 19, no. 3 (2017): 867-889. https://doi.org/10.15516/cje.v19i3.2573
Harvard
Nešić, M., et al. (2017). 'Evaluation of the HEDUQUAL Scale Intended for Assessment of Students’ Perceptions of Service Quality in Higher Education Institution in Vojvodina', Croatian Journal of Education, 19(3), pp. 867-889. https://doi.org/10.15516/cje.v19i3.2573
Vancouver
Nešić M, Ahmetović Z, Srdić V, Badrić M. Evaluation of the HEDUQUAL Scale Intended for Assessment of Students’ Perceptions of Service Quality in Higher Education Institution in Vojvodina. Croatian Journal of Education [Internet]. 2017 [cited 2020 November 25];19(3):867-889. https://doi.org/10.15516/cje.v19i3.2573
IEEE
M. Nešić, Z. Ahmetović, V. Srdić and M. Badrić, "Evaluation of the HEDUQUAL Scale Intended for Assessment of Students’ Perceptions of Service Quality in Higher Education Institution in Vojvodina", Croatian Journal of Education, vol.19, no. 3, pp. 867-889, 2017. [Online]. https://doi.org/10.15516/cje.v19i3.2573
Fulltext: croatian, pdf (193 KB) pages 867-889 downloads: 100* cite
APA 6th Edition
Nešić, M., Ahmetović, Z., Srdić, V. & Badrić, M. (2017). Evaluacija HEDUQUAL skale namijenjene procjeni studentske percepcije kvaliteta usluga visokoškolskih ustanova u Vojvodini. Croatian Journal of Education, 19 (3), 867-889. https://doi.org/10.15516/cje.v19i3.2573
MLA 8th Edition
Nešić, Milan, et al. "Evaluacija HEDUQUAL skale namijenjene procjeni studentske percepcije kvaliteta usluga visokoškolskih ustanova u Vojvodini." Croatian Journal of Education, vol. 19, no. 3, 2017, pp. 867-889. https://doi.org/10.15516/cje.v19i3.2573. Accessed 25 Nov. 2020.
Chicago 17th Edition
Nešić, Milan, Zlatko Ahmetović, Velibor Srdić and Marko Badrić. "Evaluacija HEDUQUAL skale namijenjene procjeni studentske percepcije kvaliteta usluga visokoškolskih ustanova u Vojvodini." Croatian Journal of Education 19, no. 3 (2017): 867-889. https://doi.org/10.15516/cje.v19i3.2573
Harvard
Nešić, M., et al. (2017). 'Evaluacija HEDUQUAL skale namijenjene procjeni studentske percepcije kvaliteta usluga visokoškolskih ustanova u Vojvodini', Croatian Journal of Education, 19(3), pp. 867-889. https://doi.org/10.15516/cje.v19i3.2573
Vancouver
Nešić M, Ahmetović Z, Srdić V, Badrić M. Evaluacija HEDUQUAL skale namijenjene procjeni studentske percepcije kvaliteta usluga visokoškolskih ustanova u Vojvodini. Croatian Journal of Education [Internet]. 2017 [cited 2020 November 25];19(3):867-889. https://doi.org/10.15516/cje.v19i3.2573
IEEE
M. Nešić, Z. Ahmetović, V. Srdić and M. Badrić, "Evaluacija HEDUQUAL skale namijenjene procjeni studentske percepcije kvaliteta usluga visokoškolskih ustanova u Vojvodini", Croatian Journal of Education, vol.19, no. 3, pp. 867-889, 2017. [Online]. https://doi.org/10.15516/cje.v19i3.2573

Abstracts
This research was carried out in order to evaluate metric characteristics of the HEDUQUAL scale, whose purpose is to assess quality of service in higher education institutions. The same scale can be used for further research among student population. The research sample consisted of 257 students (of both sexes) from three higher education institutions from Autonomous Province (AP) Vojvodina. Metrics of the HEDUQUAL scale was tested via three procedures: 1) evaluation of the scale’s internal consistency (Scale Reliability Analysis which is based on Cronbach’s alpha coefficient); 2) evaluation of validity based on internal correlation coefficient of the scale (Spearman’s rank correlation – rho); and 3) factor analysis (analysis of the main components – Principal Components Analysis) using the method of Direct Oblimin rotation. All statistical conclusions were made at the level of significance of 0.05 (Sig.  .05). The results indicate that the tested instrument is valid, reliable and that it should be used as a multi-item and one-factor scale in further research on student population.

Keywords
HEDUQUAL scale; multi-item one-factor scale; reliability; students; validity

Hrčak ID: 187835

URI
https://hrcak.srce.hr/187835

[croatian]

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