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Preliminary communication

THE DEVELOPMENT AND VALIDATION OF AN EVALUATION SYSTEM FOR PATIENTS’ ASSESSMENT OF HEALTH SERVICES

Teodor Pevec   ORCID icon orcid.org/0000-0003-3630-3161 ; General hospital Ptuj
Aleksandra Pisnik   ORCID icon orcid.org/0000-0002-8680-4143 ; Faculty of Economics and Business

Fulltext: english, pdf (1 MB) pages 611-635 downloads: 374* cite
APA 6th Edition
Pevec, T. & Pisnik, A. (2017). THE DEVELOPMENT AND VALIDATION OF AN EVALUATION SYSTEM FOR PATIENTS’ ASSESSMENT OF HEALTH SERVICES. Ekonomska misao i praksa, (2), 611-635. Retrieved from https://hrcak.srce.hr/191298
MLA 8th Edition
Pevec, Teodor and Aleksandra Pisnik. "THE DEVELOPMENT AND VALIDATION OF AN EVALUATION SYSTEM FOR PATIENTS’ ASSESSMENT OF HEALTH SERVICES." Ekonomska misao i praksa, vol. , no. 2, 2017, pp. 611-635. https://hrcak.srce.hr/191298. Accessed 16 Sep. 2021.
Chicago 17th Edition
Pevec, Teodor and Aleksandra Pisnik. "THE DEVELOPMENT AND VALIDATION OF AN EVALUATION SYSTEM FOR PATIENTS’ ASSESSMENT OF HEALTH SERVICES." Ekonomska misao i praksa , no. 2 (2017): 611-635. https://hrcak.srce.hr/191298
Harvard
Pevec, T., and Pisnik, A. (2017). 'THE DEVELOPMENT AND VALIDATION OF AN EVALUATION SYSTEM FOR PATIENTS’ ASSESSMENT OF HEALTH SERVICES', Ekonomska misao i praksa, (2), pp. 611-635. Available at: https://hrcak.srce.hr/191298 (Accessed 16 September 2021)
Vancouver
Pevec T, Pisnik A. THE DEVELOPMENT AND VALIDATION OF AN EVALUATION SYSTEM FOR PATIENTS’ ASSESSMENT OF HEALTH SERVICES. Ekonomska misao i praksa [Internet]. 2017 [cited 2021 September 16];(2):611-635. Available from: https://hrcak.srce.hr/191298
IEEE
T. Pevec and A. Pisnik, "THE DEVELOPMENT AND VALIDATION OF AN EVALUATION SYSTEM FOR PATIENTS’ ASSESSMENT OF HEALTH SERVICES", Ekonomska misao i praksa, vol., no. 2, pp. 611-635, 2017. [Online]. Available: https://hrcak.srce.hr/191298. [Accessed: 16 September 2021]

Abstracts
Background: In the service industry, perceived value is a concept of ever-increasing importance. It allows us to describe patients’ perceptions of health services in a significantly more complex manner. To measure patients’ perceptions of health services, we need a different measuring instrument, one that would take into account the multi-dimensional nature of perceived value. Purpose: the development and validation of a new instrument for measuring patient-reported outcomes after treatment. Methodology: the development of this instrument includes test construction, item reduction, validation, and the evaluation of its structure and internal consistency. Both exploratory and confirmatory factor analyses (EFA, CFA) were used. Results: The results of Cronbach’s alpha for different constructs are: is 0.87 for Quality, 0.96 for Reputation, 0.83 for Perceived Value, 0.88 for Price, 0.89 for Satisfaction, and 0.90 for Loyalty. The values of other coefficients (Kaiser-Meyer-Olkin, Bartlett in explained variance) are also adequately high. The final absolute fit indices are: chi-square 426.3, df=137, RMSEA=0.05, NFI=0.96, CFI=0.98. Conclusion: our measuring instrument is characterized by high reliability and validity for measuring outcomes after treatment.

Keywords
perceived value; satisfaction; quality; loyalty; reputation; price; health services; measuring instrument

Hrčak ID: 191298

URI
https://hrcak.srce.hr/191298

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