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Pregledni rad
https://doi.org/10.22598/pi-be/2017.11.2.85

INDICATORS AND METRICS FOR E-GOVERNMENT MATURITY MODEL IN CROATIA

Josipa Perkov   ORCID icon orcid.org/0000-0001-8194-2400 ; University of Zadar, Department of Economics, Zadar, Croatia
Ante Panjkota ; University of Zadar, Department of Economics/ Maritime Department, Zadar, Croatia
Ivona Mikulandra Volić ; iversity of Zadar, Department of Economics, Zadar, Croatia

Puni tekst: engleski, pdf (747 KB) str. 85-105 preuzimanja: 735* citiraj
APA 6th Edition
Perkov, J., Panjkota, A. i Mikulandra Volić, I. (2017). INDICATORS AND METRICS FOR E-GOVERNMENT MATURITY MODEL IN CROATIA. Poslovna izvrsnost, 11 (2), 85-105. https://doi.org/10.22598/pi-be/2017.11.2.85
MLA 8th Edition
Perkov, Josipa, et al. "INDICATORS AND METRICS FOR E-GOVERNMENT MATURITY MODEL IN CROATIA." Poslovna izvrsnost, vol. 11, br. 2, 2017, str. 85-105. https://doi.org/10.22598/pi-be/2017.11.2.85. Citirano 16.07.2019.
Chicago 17th Edition
Perkov, Josipa, Ante Panjkota i Ivona Mikulandra Volić. "INDICATORS AND METRICS FOR E-GOVERNMENT MATURITY MODEL IN CROATIA." Poslovna izvrsnost 11, br. 2 (2017): 85-105. https://doi.org/10.22598/pi-be/2017.11.2.85
Harvard
Perkov, J., Panjkota, A., i Mikulandra Volić, I. (2017). 'INDICATORS AND METRICS FOR E-GOVERNMENT MATURITY MODEL IN CROATIA', Poslovna izvrsnost, 11(2), str. 85-105. doi: https://doi.org/10.22598/pi-be/2017.11.2.85
Vancouver
Perkov J, Panjkota A, Mikulandra Volić I. INDICATORS AND METRICS FOR E-GOVERNMENT MATURITY MODEL IN CROATIA. Poslovna izvrsnost [Internet]. 2017 [pristupljeno 16.07.2019.];11(2):85-105. doi: https://doi.org/10.22598/pi-be/2017.11.2.85
IEEE
J. Perkov, A. Panjkota i I. Mikulandra Volić, "INDICATORS AND METRICS FOR E-GOVERNMENT MATURITY MODEL IN CROATIA", Poslovna izvrsnost, vol.11, br. 2, str. 85-105, 2017. [Online]. doi: https://doi.org/10.22598/pi-be/2017.11.2.85

Sažetak
E-government should enable a simple approach to online services, simple communication with public authorities and a reduction of time and costs of different transactions. Implementation and further development of e-government are trends in providing public services in many countries, but there is a big difference in the usage of such services among developed and underdeveloped countries. With the aim of bringing rational decisions about the development of e-government, maturity models are used as a tool for assessing, comparing and benchmarking development and success in the implementation of e government. When it comes to e-government maturity models, special attention should be given to the complexity of e-government in sociological, technological and organizational issues. This complexity has led to the development of many e-government maturity models
with different indicators and metrics. Literature review gives answers to the following research questions: Which indicators and metrics are used in some of the more commonly used and/or discussed e-government maturity models? Are those indicators and metrics applicable for Croatian e-government or is there a need for a special model? The aim of this paper is to highlight those indicators and metrics which are able to objectively measure certain values of e-government and to highlight those that are for now without an absolute measure. The result of this paper is a presentation and analysis of indicators and metrics in some of the most commonly used and/or discussed e-government maturity
models. By synthesizing conclusions, this paper gives guidelines for the development of an e-government maturity model in Croatia.

Ključne riječi
E-government; online services; indicators; metrics; maturity model

Hrčak ID: 192701

URI
https://hrcak.srce.hr/192701

[hrvatski]

Posjeta: 923 *