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Izvorni znanstveni članak
https://doi.org/10.2478/bsrj-2018-0007

Consistency of Quality Management in Slovenian Organizations

Vinko Bogataj ; Independent researcher, Slovenia
Gordana Žurga ; Faculty of Organisation Studies in Novo mesto, Slovenia

Puni tekst: engleski, pdf (403 KB) str. 78-92 preuzimanja: 149* citiraj
APA 6th Edition
Bogataj, V. i Žurga, G. (2018). Consistency of Quality Management in Slovenian Organizations. Business Systems Research, 9 (1), 78-92. https://doi.org/10.2478/bsrj-2018-0007
MLA 8th Edition
Bogataj, Vinko i Gordana Žurga. "Consistency of Quality Management in Slovenian Organizations." Business Systems Research, vol. 9, br. 1, 2018, str. 78-92. https://doi.org/10.2478/bsrj-2018-0007. Citirano 22.07.2019.
Chicago 17th Edition
Bogataj, Vinko i Gordana Žurga. "Consistency of Quality Management in Slovenian Organizations." Business Systems Research 9, br. 1 (2018): 78-92. https://doi.org/10.2478/bsrj-2018-0007
Harvard
Bogataj, V., i Žurga, G. (2018). 'Consistency of Quality Management in Slovenian Organizations', Business Systems Research, 9(1), str. 78-92. https://doi.org/10.2478/bsrj-2018-0007
Vancouver
Bogataj V, Žurga G. Consistency of Quality Management in Slovenian Organizations. Business Systems Research [Internet]. 2018 [pristupljeno 22.07.2019.];9(1):78-92. https://doi.org/10.2478/bsrj-2018-0007
IEEE
V. Bogataj i G. Žurga, "Consistency of Quality Management in Slovenian Organizations", Business Systems Research, vol.9, br. 1, str. 78-92, 2018. [Online]. https://doi.org/10.2478/bsrj-2018-0007

Sažetak
Background: Having efficient quality management system (QMS) is vital for improving organization’s business. In that context, good knowledge of QMS characteristics and their interrelations with organizational business results is very important. Objectives: Purpose of the study is to explore characteristics of elements of QMS consistency in Slovene organizations that have implemented and maintained QMS, and how the QMS characteristics influence business results. Methods/Approach: Data was collected through web survey of quality managers in organizations that have certified QMS according to ISO 9001:2008. For respondent organizations, data on their business results was retrieved from official sources. Special programme for comparisons and results presentation based on contingency analysis was developed, and correlation between QMS consistency elements and financial results of organizations were statistically processed. Results: The results show that for Slovenian organizations with certified QMS, correlations between QMS consistency elements and organizational business results are confirmed. For the majority of consistency elements correlations are significant, and the elements where correlations are insignificant are also exposed. Conclusions: As quality management will gradually become integral part of holistic organizational management, QMS will influence not only organizational management system and processes’ management but also directly on business results.

Ključne riječi
quality management system; QMS; consistency; business results; Slovenia

Hrčak ID: 198682

URI
https://hrcak.srce.hr/198682

Posjeta: 210 *