hrcak mascot   Srce   HID

Stručni rad

ANALYSIS OF SERVICE QUALITY IN URBAN-SUBURBAN RAIL PASSENGER TRANSPORT

Sebastijan Kamenščak
Marjana Petrović ; Fakultet prometnih znanosti

Puni tekst: hrvatski, pdf (464 KB) str. 23-32 preuzimanja: 282* citiraj
APA 6th Edition
Kamenščak, S. i Petrović, M. (2018). ANALIZA KVALITETE USLUGE ŽELJEZNIČKOGA GRADSKO-PRIGRADSKOG PUTNIČKOG PRIJEVOZA. Željeznice 21, 17 (1), 23-32. Preuzeto s https://hrcak.srce.hr/199186
MLA 8th Edition
Kamenščak, Sebastijan i Marjana Petrović. "ANALIZA KVALITETE USLUGE ŽELJEZNIČKOGA GRADSKO-PRIGRADSKOG PUTNIČKOG PRIJEVOZA." Željeznice 21, vol. 17, br. 1, 2018, str. 23-32. https://hrcak.srce.hr/199186. Citirano 17.01.2021.
Chicago 17th Edition
Kamenščak, Sebastijan i Marjana Petrović. "ANALIZA KVALITETE USLUGE ŽELJEZNIČKOGA GRADSKO-PRIGRADSKOG PUTNIČKOG PRIJEVOZA." Željeznice 21 17, br. 1 (2018): 23-32. https://hrcak.srce.hr/199186
Harvard
Kamenščak, S., i Petrović, M. (2018). 'ANALIZA KVALITETE USLUGE ŽELJEZNIČKOGA GRADSKO-PRIGRADSKOG PUTNIČKOG PRIJEVOZA', Željeznice 21, 17(1), str. 23-32. Preuzeto s: https://hrcak.srce.hr/199186 (Datum pristupa: 17.01.2021.)
Vancouver
Kamenščak S, Petrović M. ANALIZA KVALITETE USLUGE ŽELJEZNIČKOGA GRADSKO-PRIGRADSKOG PUTNIČKOG PRIJEVOZA. Željeznice 21 [Internet]. 2018 [pristupljeno 17.01.2021.];17(1):23-32. Dostupno na: https://hrcak.srce.hr/199186
IEEE
S. Kamenščak i M. Petrović, "ANALIZA KVALITETE USLUGE ŽELJEZNIČKOGA GRADSKO-PRIGRADSKOG PUTNIČKOG PRIJEVOZA", Željeznice 21, vol.17, br. 1, str. 23-32, 2018. [Online]. Dostupno na: https://hrcak.srce.hr/199186. [Citirano: 17.01.2021.]

Sažetak
This work will determine the level of quality for passengers urban transport of the City of Zagreb. The quality of rail passenger services is extremely important both for passengers and for operator. Caring for passenger satisfaction as a service user can no longer be circumvented because it is subject to various notions and criteria and should be examined, most easily through questionnaires. As part of the work, research was carried out with the help of a survey questionnaire conducted via the Internet and personal in the train. The section of the strip that is covered by the research is Dugo Selo - Harmica. Based on the analyzed data from the survey questionnaire, it will be seen which segment of travel the users are most often dissatisfied with, or where there is room for improvement of the transport service.

Ključne riječi
survey questionnaire; rail; urban transport; quality; service; user/passenger

Hrčak ID: 199186

URI
https://hrcak.srce.hr/199186

[hrvatski]

Posjeta: 438 *