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Preliminary communication
https://doi.org/10.17559/TV-20170528140157

Evaluation of Interested Parties by Key Performance Indicators

Srđan B. Stanojković   ORCID icon orcid.org/0000-0002-4405-3775 ; Uniuverzitet Singidunum, Danijelova 32, 11 000 Beograd, Serbia
Dragan Cvetković   ORCID icon orcid.org/0000-0001-7729-3321 ; Beogradska politehnika, Katarine Ambrozić 3, 11 000 Beograd, Serbia

Fulltext: english, pdf (3 MB) pages 205-210 downloads: 136* cite
APA 6th Edition
Stanojković, S.B. & Cvetković, D. (2018). Evaluation of Interested Parties by Key Performance Indicators. Tehnički vjesnik, 25 (Supplement 1), 205-210. https://doi.org/10.17559/TV-20170528140157
MLA 8th Edition
Stanojković, Srđan B. and Dragan Cvetković. "Evaluation of Interested Parties by Key Performance Indicators." Tehnički vjesnik, vol. 25, no. Supplement 1, 2018, pp. 205-210. https://doi.org/10.17559/TV-20170528140157. Accessed 23 Aug. 2019.
Chicago 17th Edition
Stanojković, Srđan B. and Dragan Cvetković. "Evaluation of Interested Parties by Key Performance Indicators." Tehnički vjesnik 25, no. Supplement 1 (2018): 205-210. https://doi.org/10.17559/TV-20170528140157
Harvard
Stanojković, S.B., and Cvetković, D. (2018). 'Evaluation of Interested Parties by Key Performance Indicators', Tehnički vjesnik, 25(Supplement 1), pp. 205-210. https://doi.org/10.17559/TV-20170528140157
Vancouver
Stanojković SB, Cvetković D. Evaluation of Interested Parties by Key Performance Indicators. Tehnički vjesnik [Internet]. 2018 [cited 2019 August 23];25(Supplement 1):205-210. https://doi.org/10.17559/TV-20170528140157
IEEE
S.B. Stanojković and D. Cvetković, "Evaluation of Interested Parties by Key Performance Indicators", Tehnički vjesnik, vol.25, no. Supplement 1, pp. 205-210, 2018. [Online]. https://doi.org/10.17559/TV-20170528140157

Abstracts
Starting from the revision of the ISO 9001, the new version ISO 9001: 2015 was set up. About twenty key changes are made, but this paper deals with the concept of process as well as process performance indicators and measures to implement it. In this paper, key performance business indicators in graphic industry were consolidated. Measurement, analysis, improvement and their impact on the process are connected by unbreakable bond. By specifying the key performance indicators in this industry, the correct way for proper use and application of inputs (requirements, resources, energy) and outputs (finished product and by-products) in the business is explained. The quality standard ISO 9001:2015 was applied in this study.

Keywords
control map; graphic industry; interested parties; ISO 9001:2015; key performance indicators

Hrčak ID: 200619

URI
https://hrcak.srce.hr/200619

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