Pomorstvo, Vol. 21 No. 2, 2007.
Prethodno priopćenje
A contribution to the definition of transport-logistics services offered on a transport route
Tanja Poletan Jugović
Sažetak
The specific qualities of the transport market, reflected on the competitive relations of transport subjects and transport routes, imply seriousness in creating a complete service offered on a transport route. The transport service has to satisfy the increasing demands of the users, by being attractive, speedy, safe and offering a high-quality service. In that sense, the main goal of this research is to contribute to defining the transport-logistics services on the transport route as a complex phenomenon influenced by many circumstances and particularities of the transport market. In view of the determined goal, this paper aims at defining the theoretical guidelines on the quality of transport and of transport-logistics services, as well as the standardized basis for the definition, insurance and management of the transport service quality. A special analysis is carried out of the criteria and specific qualities of the transport market and of the demands of the transport service users, since the definition of the basic prerequisite conditions and goals for effecting an increasing quality and competitive level of the transport route services are directly conditioned by these criteria.
Ključne riječi
quality; transport-logistics service; transport route
Hrčak ID:
19027
URI
Datum izdavanja:
20.12.2007.
Posjeta: 3.838 *