Izvorni znanstveni članak

https://doi.org/10.1080/1331677X.2019.1640625

Prepared for a crisis? Basic elements of crisis management in an Organisation

Marie Mikušová orcid.org/0000-0003-0183-806X ; Department of Management, Economics Faculty, Technical University of Ostrava, Ostrava, Czech Republic
Petra Horváthová orcid.org/0000-0002-8432-7996 ; Department of Management, Economics Faculty, Technical University of Ostrava, Ostrava, Czech Republic

Sažetak

The aim of this paper is to identify the basic elements that must be taken into account when constituting the complete process of crisis management in an organisation. This study explains the following: the identification of the basic elements; the sequence of the basic elements’relationships in the creation of crisis management; the reason for their importance in this process; terms; and the person/team responsible for their determination. The identification of the elements is based on a mind map. The logic progress of each action is presented in the network. Detailed graphical and tabular representations of the verbal accompaniment have been used to highlight the diversity of the activities and skills required when creating crisis management in an organisation. Thus, the elements presented and their relationships are a tool for managers. Their practical usefulness has been confirmed in several applications in different organisations.

Ključne riječi

Elements; crisis management; mind map; network; organisation; relationships

Hrčak ID:

228858

URI

https://hrcak.srce.hr/228858

Datum izdavanja:

22.1.2019.

Posjeta: 5.256 *