Sažetak sa skupa
PARENTS' SATISFACTION OF HEALTH CARE OF CHILDREN IN THE HOSPITAL POŽEGA
Tatjana Mermolja
; Opća županijska bolnica Požega, Požega, Hrvatska
Sažetak
Introduction: Patient satisfaction is an assessment of health care received and is used as such to ad-vance health care. Service satisfaction is measured more through quality communication, understand-ing, compassion and trust of the care provider than the technical aspect of treatment itself.
Objectives: To examine whether there are differences in assessment of parents' satisfaction when it comes to type of hospital ward, parents' sex, age and education, child's age and type of illness while being hospitalized (acute or chronic); to examine parents' satisfaction with the quality of children's health care by applying different points of view (information availability, staff attitude towards chil-dren and their parents as well as abilities, knowledge and skills of healthcare professionals, working conditions, attitude towards work obligations).
Participants and methods: The participants in this study were 151 parents whose children were hospi-talized in either the paediatric ward, infectious diseases ward, ORL ward or surgery ward in the Coun-ty General Hospital (OŽB) in Požega. This study was carried out in the period from March to July 2019. A questionnaire that ensures anonymity was designed for the purposes of this paper.
Results: The results of this study carried out on the above mentioned number of participants point out that parents' satisfaction with children's health care in the County General Hospital (OŽB) Požega is in most cases satisfactory. The answers have shown, however, some statistically significant differences in cases of parents whose children were hospitalized in the infectious diseases ward, that is, somewhat negative attitude towards positive working atmosphere of the ward in question. Furthermore, results based on sex show that mothers have somewhat negative opinion on information given about visiting hours and slightly lower confidence in knowledge and abilities of staff. Parents of infants reported some degree of dissatisfaction because were not given the option of caring and assisting in different health care settings of their child. Finally, parents of children suffering from acute illnesses were often more dissatisfied with the level of health care quality than parents of children suffering from chronic illnesses.
Conclusion: Patient and family experience are important indicators of quality of health care. For that reason, a deeper insight into priorities of parents of hospitalized children can be an important instru-ment of influencing perceptions of the effectiveness and quality of communication with healthcare professionals.
Ključne riječi
health care quality; communication; parents' satisfaction
Hrčak ID:
232926
URI
Datum izdavanja:
31.12.2019.
Posjeta: 1.056 *