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Izvorni znanstveni članak
https://doi.org/10.20532/cit.2019.1004810

Towards the Control and Prevention of Waste in IT Service Operation Using Fuzzy Logic: Focus in Incident Management Process

Wadie Berrahal ; National postal and telecommunication institute, Rabat, Morocco
Rabia Marghoubi ; National postal and telecommunication institute, Rabat, Morocco
Zineb El Akkaoui ; National postal and telecommunication institute, Rabat, Morocco

Puni tekst: engleski, pdf (530 KB) str. 45-56 preuzimanja: 16* citiraj
APA 6th Edition
Berrahal, W., Marghoubi, R. i El Akkaoui, Z. (2019). Towards the Control and Prevention of Waste in IT Service Operation Using Fuzzy Logic: Focus in Incident Management Process . Journal of computing and information technology, 27 (3), 45-56. https://doi.org/10.20532/cit.2019.1004810
MLA 8th Edition
Berrahal, Wadie, et al. "Towards the Control and Prevention of Waste in IT Service Operation Using Fuzzy Logic: Focus in Incident Management Process ." Journal of computing and information technology, vol. 27, br. 3, 2019, str. 45-56. https://doi.org/10.20532/cit.2019.1004810. Citirano 08.07.2020.
Chicago 17th Edition
Berrahal, Wadie, Rabia Marghoubi i Zineb El Akkaoui. "Towards the Control and Prevention of Waste in IT Service Operation Using Fuzzy Logic: Focus in Incident Management Process ." Journal of computing and information technology 27, br. 3 (2019): 45-56. https://doi.org/10.20532/cit.2019.1004810
Harvard
Berrahal, W., Marghoubi, R., i El Akkaoui, Z. (2019). 'Towards the Control and Prevention of Waste in IT Service Operation Using Fuzzy Logic: Focus in Incident Management Process ', Journal of computing and information technology, 27(3), str. 45-56. https://doi.org/10.20532/cit.2019.1004810
Vancouver
Berrahal W, Marghoubi R, El Akkaoui Z. Towards the Control and Prevention of Waste in IT Service Operation Using Fuzzy Logic: Focus in Incident Management Process . Journal of computing and information technology [Internet]. 2019 [pristupljeno 08.07.2020.];27(3):45-56. https://doi.org/10.20532/cit.2019.1004810
IEEE
W. Berrahal, R. Marghoubi i Z. El Akkaoui, "Towards the Control and Prevention of Waste in IT Service Operation Using Fuzzy Logic: Focus in Incident Management Process ", Journal of computing and information technology, vol.27, br. 3, str. 45-56, 2019. [Online]. https://doi.org/10.20532/cit.2019.1004810

Sažetak
All production lines are continuously confronted with the phenomenon of waste, especially in IT operations. A waste is assessed in terms of the required resources and the cost employed to solve the problem behind it. Eliminating the waste in daily operations is essential to improve IT service management. This article aims to provide an estimation of the level of potential waste, where waste generation trends are provoked by the activities of IT service management processes. We are going to focus particularly on the possibility of applying a Lean improvement process to IT services processes when using fuzzy logic method. We specifically demonstrate our contribution through the application of fuzzy analysis to the incident management process. This approach also aims at developing a theoretical and pragmatic model and promoting the knowledge of IT experts. In order to make our framework as generic as possible, concepts of IT operations, including the incident management, are inspired by the Information Technology Infrastructure Library (ITIL), the most prominent framework for IT service governance according to the current literature.

Ključne riječi
waste management, Lean IT, fuzzy logic, IT operation, incident management

Hrčak ID: 237992

URI
https://hrcak.srce.hr/237992

Posjeta: 27 *