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Izvorni znanstveni članak
https://doi.org/10.2478/bsrj-2020-0027

Mobile Payment in the Connected Car: Developing Services Based on Process Thinking

Lukas F. Petry ; ProcessLab, Frankfurt School of Finance & Management, Frankfurt a.M., Germany
Jürgen Moormann ; ProcessLab, Frankfurt School of Finance & Management, Frankfurt a.M., Germany

Puni tekst: engleski, pdf (682 KB) str. 63-77 preuzimanja: 45* citiraj
APA 6th Edition
Petry, L.F. i Moormann, J. (2020). Mobile Payment in the Connected Car: Developing Services Based on Process Thinking. Business Systems Research, 11 (3), 63-77. https://doi.org/10.2478/bsrj-2020-0027
MLA 8th Edition
Petry, Lukas F. i Jürgen Moormann. "Mobile Payment in the Connected Car: Developing Services Based on Process Thinking." Business Systems Research, vol. 11, br. 3, 2020, str. 63-77. https://doi.org/10.2478/bsrj-2020-0027. Citirano 24.01.2021.
Chicago 17th Edition
Petry, Lukas F. i Jürgen Moormann. "Mobile Payment in the Connected Car: Developing Services Based on Process Thinking." Business Systems Research 11, br. 3 (2020): 63-77. https://doi.org/10.2478/bsrj-2020-0027
Harvard
Petry, L.F., i Moormann, J. (2020). 'Mobile Payment in the Connected Car: Developing Services Based on Process Thinking', Business Systems Research, 11(3), str. 63-77. https://doi.org/10.2478/bsrj-2020-0027
Vancouver
Petry LF, Moormann J. Mobile Payment in the Connected Car: Developing Services Based on Process Thinking. Business Systems Research [Internet]. 2020 [pristupljeno 24.01.2021.];11(3):63-77. https://doi.org/10.2478/bsrj-2020-0027
IEEE
L.F. Petry i J. Moormann, "Mobile Payment in the Connected Car: Developing Services Based on Process Thinking", Business Systems Research, vol.11, br. 3, str. 63-77, 2020. [Online]. https://doi.org/10.2478/bsrj-2020-0027

Sažetak
Background: The automotive world is on the threshold of a new era. Manufacturers are transforming themselves into suppliers of mobility services. Fundamentals for the transformation are customer processes combined with connectivity driven by the Internet of Things. Mobile payment serves as an enabler to most of these services. Objectives: This paper demonstrates promising ways how payment-enabled services in the context of connected cars can be designed based on the process thinking approach. Methods/Approach: In this paper, the methodology of use cases is applied as a means to develop services for the connected car through process thinking. The use case studied is validated afterwards with industry experts following a semi-structured interview format. Results: The use case investigated in the course of the paper suggests that the core characteristics and challenges of these services are already predictable ex-ante by the theoretical framework on which the paper is built upon. In particular, the paper shows the steps needed for a driver’s request for on-demand horsepower for a certain time span along with mobile payment for this service. Conclusions: It is concluded that the connectivity paradigm supplemented by mobile payment options enables consistent implementation of customer centricity in terms of process thinking.

Ključne riječi
business process; connected car; customer centricity; mobile payment; process thinking

Hrčak ID: 246460

URI
https://hrcak.srce.hr/246460

Posjeta: 82 *