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Original scientific paper
https://doi.org/10.2478/bsrj-2020-0032

Intelligent Personal Assistant in Business-Context: Key-feature Evaluation for User Acceptance

Daniel Hüsson   ORCID icon orcid.org/0000-0002-7909-0533 ; UCAM - Catholic University of Murcia, Spain
Alexander Holland ; FOM University of Applied Sciences Essen, Germany
Rocío Arteaga Sánchez ; UCAM - Catholic University of Murcia, Spain

Fulltext: english, pdf (1 MB) pages 147-166 downloads: 120* cite
APA 6th Edition
Hüsson, D., Holland, A. & Arteaga Sánchez, R. (2020). Intelligent Personal Assistant in Business-Context: Key-feature Evaluation for User Acceptance. Business Systems Research, 11 (3), 147-166. https://doi.org/10.2478/bsrj-2020-0032
MLA 8th Edition
Hüsson, Daniel, et al. "Intelligent Personal Assistant in Business-Context: Key-feature Evaluation for User Acceptance." Business Systems Research, vol. 11, no. 3, 2020, pp. 147-166. https://doi.org/10.2478/bsrj-2020-0032. Accessed 27 Feb. 2021.
Chicago 17th Edition
Hüsson, Daniel, Alexander Holland and Rocío Arteaga Sánchez. "Intelligent Personal Assistant in Business-Context: Key-feature Evaluation for User Acceptance." Business Systems Research 11, no. 3 (2020): 147-166. https://doi.org/10.2478/bsrj-2020-0032
Harvard
Hüsson, D., Holland, A., and Arteaga Sánchez, R. (2020). 'Intelligent Personal Assistant in Business-Context: Key-feature Evaluation for User Acceptance', Business Systems Research, 11(3), pp. 147-166. https://doi.org/10.2478/bsrj-2020-0032
Vancouver
Hüsson D, Holland A, Arteaga Sánchez R. Intelligent Personal Assistant in Business-Context: Key-feature Evaluation for User Acceptance. Business Systems Research [Internet]. 2020 [cited 2021 February 27];11(3):147-166. https://doi.org/10.2478/bsrj-2020-0032
IEEE
D. Hüsson, A. Holland and R. Arteaga Sánchez, "Intelligent Personal Assistant in Business-Context: Key-feature Evaluation for User Acceptance", Business Systems Research, vol.11, no. 3, pp. 147-166, 2020. [Online]. https://doi.org/10.2478/bsrj-2020-0032

Abstracts
Background: The usage of intelligent personal assistants (IPA), such as Amazon Alexa or Google Assistant is increasing significantly, and voice-interaction is relevant for workflows in a business context. Objectives: This research aims to determine IPA characteristics to evaluate the usefulness of specific functions in a simulated production system of an Enterprise Resource Planning (ERP) software. A new function called explanation-mode is introduced to the scientific community and business world. Methods/Approach: As part of a design science research, an artefact, i.e. an add-on for speech-interaction in business software, was developed and evaluated using a survey among ERP users and researchers. Results: In the area of IPA-features, the search-function and speech input for textual fields were recognised as most useful. The newly introduced feature, the explanation mode, was positively received too. There is no significant correlation between the usefulness of features and participant-characteristics, affinity to technology or previous experience with IPAs in a private context, which is in line with previous studies in the private environment leading to the conclusion that the task attraction is the most important element for usefulness. Conclusions: Most of the participants agreed that the speech-input is not able to fully substitute standard input devices, such as a keyboard or a mouse, so the IPA is recognised as an addition to traditional input methods. The usefulness is rated high especially for speech-input for long text fields, calling up masks and search-functions.

Keywords
intelligent personal assistant; human-computer-interface; enterprise-resource-planning; machine learning; business process; natural language processing

Hrčak ID: 246465

URI
https://hrcak.srce.hr/246465

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