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Izvorni znanstveni članak
https://doi.org/10.31297/hkju.21.2.3

The Effect of E-Government Implementation on the Quality of Electronic Identity Card Public Service in Indonesia

Mansyur Achmad ; Pemerintahan Dalam Negeri Institute, Jakarta, Indonesia
Masriadi Patu ; College of Administrative Sciences, Watampone, Indonesia
Ashariana Ashariana ; University Pejuang of the Republic of Indonesia, Makassar, Indonesia

Puni tekst: engleski, pdf (273 KB) str. 259-281 preuzimanja: 47* citiraj
APA 6th Edition
Achmad, M., Patu, M. i Ashariana, A. (2021). The Effect of E-Government Implementation on the Quality of Electronic Identity Card Public Service in Indonesia. Hrvatska i komparativna javna uprava, 21 (2), 259-281. https://doi.org/10.31297/hkju.21.2.3
MLA 8th Edition
Achmad, Mansyur, et al. "The Effect of E-Government Implementation on the Quality of Electronic Identity Card Public Service in Indonesia." Hrvatska i komparativna javna uprava, vol. 21, br. 2, 2021, str. 259-281. https://doi.org/10.31297/hkju.21.2.3. Citirano 18.10.2021.
Chicago 17th Edition
Achmad, Mansyur, Masriadi Patu i Ashariana Ashariana. "The Effect of E-Government Implementation on the Quality of Electronic Identity Card Public Service in Indonesia." Hrvatska i komparativna javna uprava 21, br. 2 (2021): 259-281. https://doi.org/10.31297/hkju.21.2.3
Harvard
Achmad, M., Patu, M., i Ashariana, A. (2021). 'The Effect of E-Government Implementation on the Quality of Electronic Identity Card Public Service in Indonesia', Hrvatska i komparativna javna uprava, 21(2), str. 259-281. https://doi.org/10.31297/hkju.21.2.3
Vancouver
Achmad M, Patu M, Ashariana A. The Effect of E-Government Implementation on the Quality of Electronic Identity Card Public Service in Indonesia. Hrvatska i komparativna javna uprava [Internet]. 2021 [pristupljeno 18.10.2021.];21(2):259-281. https://doi.org/10.31297/hkju.21.2.3
IEEE
M. Achmad, M. Patu i A. Ashariana, "The Effect of E-Government Implementation on the Quality of Electronic Identity Card Public Service in Indonesia", Hrvatska i komparativna javna uprava, vol.21, br. 2, str. 259-281, 2021. [Online]. https://doi.org/10.31297/hkju.21.2.3

Sažetak
This study examines the effect of e-government implementation on the quality of electronic identity card (EIC) public service in Takalar Regency. The research was conducted by using quantitative methods. The sample consisted of 300 employees and stakeholders who were selected by the iteration method. The data was collected via a Likert scale questionnaire and analysed with the path analysis technique. The independent variable was the e-government implementation, which consists of sub-variables: communication (X1), resources (X2), disposition (X3), and bureaucratic structure (X4). The dependent variable was the electronic identity card (EIC) service quality. The research findings indicate that the overall implementation of e-government has a significant effect on the quality of EIC service in Takalar Regency. Furthermore, it has also found a very lengthy bureaucratic structure and complicated communication methods in the EIC service. However, the aspects of resources and disposition have been well implemented.

Ključne riječi
e-government implementation; communication; resources; disposition; bureaucratic structure; public services

Hrčak ID: 260290

URI
https://hrcak.srce.hr/260290

Posjeta: 124 *