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First Toll Free Helpline for Smoking Cessation – Analysis of Results after One Year of Operation
Marija Posavec
Marta Čivljak
Tamara Šoškić
Dragan Soldo
Zoran Šimić
Stipe Orešković
Sažetak
The aim of the study was to prove that there is a strong need among the smoking population
for the antismoking telephone helpline, and to describe the structure and dynamics
of calls to the Call-center. Basic data on socio-demographic characteristics,
smoking habits, and reasons for calling the Center were collected during telephone conversations
with smokers. The data were entered into previously prepared tables. Statistical
analysis included 7,452 telephone calls; most calls were received from persons aged
26–45 years (34%), followed by 19–24 (24%) and 45–60 (19%) age groups. There was no
statistically significant difference in the number of calls between men and women (54%
vs. 46%, respectively). Most callers consumed on average 20 cigarettes per day. The most
frequent reason for calling was to get on how to stop smoking, whereas seeking information
on professional literature was the least frequent reason for calling among our respondents.
Four-fifths of persons making a call to the Center started smoking when they
were between 16 and 20 years of age. We can conclude that there was a need for this type
of intervention due to its accessibility and potentially wide coverage of interested users
Ključne riječi
smoking cessation; helpline; antismoking campaign
Hrčak ID:
28187
URI
Datum izdavanja:
15.12.2003.
Posjeta: 1.030 *