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Defining the port service quality model by using the factor analysis

Ines Kolanović ; Faculty of Maritime Studies Rijeka, University of Rijeka, Rijeka, Croatia
Julije Skenderović ; Faculty of Maritime Studies Rijeka, University of Rijeka, Rijeka, Croatia
Zdenka Zenzerović ; Faculty of Maritime Studies Rijeka, University of Rijeka, Rijeka, Croatia

Puni tekst: engleski, pdf (131 KB) str. 283-297 preuzimanja: 233* citiraj
APA 6th Edition
Kolanović, I., Skenderović, J. i Zenzerović, Z. (2008). Defining the port service quality model by using the factor analysis. Pomorstvo, 22 (2), 283-297. Preuzeto s https://hrcak.srce.hr/31019
MLA 8th Edition
Kolanović, Ines, et al. "Defining the port service quality model by using the factor analysis." Pomorstvo, vol. 22, br. 2, 2008, str. 283-297. https://hrcak.srce.hr/31019. Citirano 20.10.2020.
Chicago 17th Edition
Kolanović, Ines, Julije Skenderović i Zdenka Zenzerović. "Defining the port service quality model by using the factor analysis." Pomorstvo 22, br. 2 (2008): 283-297. https://hrcak.srce.hr/31019
Harvard
Kolanović, I., Skenderović, J., i Zenzerović, Z. (2008). 'Defining the port service quality model by using the factor analysis', Pomorstvo, 22(2), str. 283-297. Preuzeto s: https://hrcak.srce.hr/31019 (Datum pristupa: 20.10.2020.)
Vancouver
Kolanović I, Skenderović J, Zenzerović Z. Defining the port service quality model by using the factor analysis. Pomorstvo [Internet]. 2008 [pristupljeno 20.10.2020.];22(2):283-297. Dostupno na: https://hrcak.srce.hr/31019
IEEE
I. Kolanović, J. Skenderović i Z. Zenzerović, "Defining the port service quality model by using the factor analysis", Pomorstvo, vol.22, br. 2, str. 283-297, 2008. [Online]. Dostupno na: https://hrcak.srce.hr/31019. [Citirano: 20.10.2020.]
Puni tekst: hrvatski, pdf (131 KB) str. 283-297 preuzimanja: 1.319* citiraj
APA 6th Edition
Kolanović, I., Skenderović, J. i Zenzerović, Z. (2008). Definiranje modela kvalitete lučke usluge metodom faktorske analize. Pomorstvo, 22 (2), 283-297. Preuzeto s https://hrcak.srce.hr/31019
MLA 8th Edition
Kolanović, Ines, et al. "Definiranje modela kvalitete lučke usluge metodom faktorske analize." Pomorstvo, vol. 22, br. 2, 2008, str. 283-297. https://hrcak.srce.hr/31019. Citirano 20.10.2020.
Chicago 17th Edition
Kolanović, Ines, Julije Skenderović i Zdenka Zenzerović. "Definiranje modela kvalitete lučke usluge metodom faktorske analize." Pomorstvo 22, br. 2 (2008): 283-297. https://hrcak.srce.hr/31019
Harvard
Kolanović, I., Skenderović, J., i Zenzerović, Z. (2008). 'Definiranje modela kvalitete lučke usluge metodom faktorske analize', Pomorstvo, 22(2), str. 283-297. Preuzeto s: https://hrcak.srce.hr/31019 (Datum pristupa: 20.10.2020.)
Vancouver
Kolanović I, Skenderović J, Zenzerović Z. Definiranje modela kvalitete lučke usluge metodom faktorske analize. Pomorstvo [Internet]. 2008 [pristupljeno 20.10.2020.];22(2):283-297. Dostupno na: https://hrcak.srce.hr/31019
IEEE
I. Kolanović, J. Skenderović i Z. Zenzerović, "Definiranje modela kvalitete lučke usluge metodom faktorske analize", Pomorstvo, vol.22, br. 2, str. 283-297, 2008. [Online]. Dostupno na: https://hrcak.srce.hr/31019. [Citirano: 20.10.2020.]

Sažetak
The methods of choosing the possible attributes affecting the perception of the port service quality are presented in this paper. The purpose of the study is to reduce a great number of the port service quality attributes to a smaller number of attributes, grouped in common factors. Thus, a structural model, much easier to be explained and tested on the concrete example, has been obtained.
The hypothesis is put forward stating that the two dimensions of the port service quality: reliability and competence are best explained by the attributes presented. An optimal selection of attributes has been made by the principal component analysis, while the attribute distribution has been obtained by the exploratory factor analysis. The confirmative factor analysis has been used to define the structural model, adaptable to the results of the questionnaire submitted to the sample of students of the Faculty of Maritime Studies in Rijeka, Croatia.

Ključne riječi
quality attributes; port service; factor analysis; structural model

Hrčak ID: 31019

URI
https://hrcak.srce.hr/31019

[hrvatski]

Posjeta: 1.928 *