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Preliminary communication

KNOWLEDGE-BASED SYSTEM SUPPORTING SOFTWARE QUALITY MANAGEMENT

Vanja Bevanda ; Juraj Dobrila University of Pula, Department of Economics and Tourism, Pula, Croatia
Giorgio Sinković ; Juraj Dobrila University of Pula, Department of Economics and Tourism, Pula, Croatia

Fulltext: croatian, pdf (2 MB) pages 284-292 downloads: 1.203* cite
APA 6th Edition
Bevanda, V. & Sinković, G. (2009). SUSTAVI ZNANJA U POTPORI UPRAVLJANJU KVALITETOM SOFTVERSKOG PROIZVODA. Informatologia, 42 (4), 284-292. Retrieved from https://hrcak.srce.hr/42350
MLA 8th Edition
Bevanda, Vanja and Giorgio Sinković. "SUSTAVI ZNANJA U POTPORI UPRAVLJANJU KVALITETOM SOFTVERSKOG PROIZVODA." Informatologia, vol. 42, no. 4, 2009, pp. 284-292. https://hrcak.srce.hr/42350. Accessed 31 Jul. 2021.
Chicago 17th Edition
Bevanda, Vanja and Giorgio Sinković. "SUSTAVI ZNANJA U POTPORI UPRAVLJANJU KVALITETOM SOFTVERSKOG PROIZVODA." Informatologia 42, no. 4 (2009): 284-292. https://hrcak.srce.hr/42350
Harvard
Bevanda, V., and Sinković, G. (2009). 'SUSTAVI ZNANJA U POTPORI UPRAVLJANJU KVALITETOM SOFTVERSKOG PROIZVODA', Informatologia, 42(4), pp. 284-292. Available at: https://hrcak.srce.hr/42350 (Accessed 31 July 2021)
Vancouver
Bevanda V, Sinković G. SUSTAVI ZNANJA U POTPORI UPRAVLJANJU KVALITETOM SOFTVERSKOG PROIZVODA. Informatologia [Internet]. 2009 [cited 2021 July 31];42(4):284-292. Available from: https://hrcak.srce.hr/42350
IEEE
V. Bevanda and G. Sinković, "SUSTAVI ZNANJA U POTPORI UPRAVLJANJU KVALITETOM SOFTVERSKOG PROIZVODA", Informatologia, vol.42, no. 4, pp. 284-292, 2009. [Online]. Available: https://hrcak.srce.hr/42350. [Accessed: 31 July 2021]

Abstracts
The quality of software products rarely achieves the level expected by managers purchasing the software. Only one of five implemented software projects successfully fulfills the required quality criteria. As with other products, customer satisfaction is the basic quality criterion for software products. Because each software product must be designed for an individual user, neither the customer nor the software producer has an exact image of the final product or its quality. Even when the customer and producer have similar images, the product is subject to change during the software development lifecycle. Customers often modify software requirements as the underlying needs of the customer change. It is not possible to generalize the relative importance of software quality characteristics because they are unequal for different products as well as for different customers. The aim of this research is to explore the possibilities of knowledge-based systems to support and automate the process of identifying important software quality characteristics at a specific moment in time. Identifying quality characteristics will facilitate software quality management. We applied a modified C4.5 algorithm and induced the most informative attributes with rules describing a variety of perceptions of software quality characteristics from customer and producer perspectives. The findings provide managers with useful insights that will signal needs for software quality improvements, which will enhance and refine their business performance.

Keywords
Quality; Software; Standards; ISO; Knowledge-based system; Inductive reasoning; Case-based reasoning

Hrčak ID: 42350

URI
https://hrcak.srce.hr/42350

[croatian]

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