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Prethodno priopćenje
https://doi.org/10.20867/thm.16.2.2

Personal attributes associated with successful management in the hospitality industry - a pilot study in licensed retail operations

Elizabeth M. Ineson ; Manchester Metropolitan University, Manchester, United Kingdom
Graham J. Stone ; Manchester Metropolitan University, Manchester, United Kingdom

Puni tekst: engleski, pdf (119 KB) str. 151-164 preuzimanja: 2.698* citiraj
APA 6th Edition
Ineson, E.M. i Stone, G.J. (2010). Personal attributes associated with successful management in the hospitality industry - a pilot study in licensed retail operations. Tourism and hospitality management, 16 (2), 151-164. https://doi.org/10.20867/thm.16.2.2
MLA 8th Edition
Ineson, Elizabeth M. i Graham J. Stone. "Personal attributes associated with successful management in the hospitality industry - a pilot study in licensed retail operations." Tourism and hospitality management, vol. 16, br. 2, 2010, str. 151-164. https://doi.org/10.20867/thm.16.2.2. Citirano 28.09.2021.
Chicago 17th Edition
Ineson, Elizabeth M. i Graham J. Stone. "Personal attributes associated with successful management in the hospitality industry - a pilot study in licensed retail operations." Tourism and hospitality management 16, br. 2 (2010): 151-164. https://doi.org/10.20867/thm.16.2.2
Harvard
Ineson, E.M., i Stone, G.J. (2010). 'Personal attributes associated with successful management in the hospitality industry - a pilot study in licensed retail operations', Tourism and hospitality management, 16(2), str. 151-164. https://doi.org/10.20867/thm.16.2.2
Vancouver
Ineson EM, Stone GJ. Personal attributes associated with successful management in the hospitality industry - a pilot study in licensed retail operations. Tourism and hospitality management [Internet]. 2010 [pristupljeno 28.09.2021.];16(2):151-164. https://doi.org/10.20867/thm.16.2.2
IEEE
E.M. Ineson i G.J. Stone, "Personal attributes associated with successful management in the hospitality industry - a pilot study in licensed retail operations", Tourism and hospitality management, vol.16, br. 2, str. 151-164, 2010. [Online]. https://doi.org/10.20867/thm.16.2.2

Sažetak
The research sought to identify key qualities associated with successful licensed retail managers, defined as effective, efficient and profitable operators. Through semi-structured in-depth interviews, managers’ views on success criteria, and problems associated with this type of employment, were elicited. The greatest assets were considered to be personal stability, mobility, good health and support from relatives/family. Physical and mental stamina, well-developed interpersonal skills, anticipation, vigilance and attention to detail were also cited. Prior academic attainment was not considered to be crucial to success; hard biodata from application forms did not allow successful managers to be identified.. The greatest problems in the job centred on people management. Reasons for choosing the job included variety, challenge, the need to be with, enjoyment from
talking to, entertaining, pleasing and developing others and delivering a service. Elements of emotional intelligence, including commitment and hardiness, were identified as primary success indicators.

Ključne riječi
Hospitality; Licensed retail; Public house; Management; Success; Problems

Hrčak ID: 62268

URI
https://hrcak.srce.hr/62268

Posjeta: 3.030 *