Evaluation of Business Intelligence Projects Success – a Case Study

Authors

  • Ana Teixeira NOVA Information Management School, Tintas Robbialac, Lisboa, Portugal
  • Tiago Oliveira NOVA Information Management School, Lisboa, Portugal
  • João Varajão University of Minho, Centro ALGORITMI, Braga, Portugal

Keywords:

Business Intelligence, project success, success evaluation, case study

Abstract

Background: Many studies found in literature only focus on specific aspects of the evaluation of the success of projects, such as the criteria for evaluation; and just a few are focused on the activities for evaluating success. Objectives: The goal of the paper is to present the process for evaluating the success of Business Intelligence (BI) projects in a large company. Methods/Approach: An exploratory case study was carried out at Tintas Robbialac, SA, a Portuguese company of the paint industry. Results: The specific company approach for evaluating the success of BI projects is presented and discussed. Conclusions: The process for evaluating the success of BI, as well as the evaluation criteria, should be formally defined; and the success should be evaluated and monitored along all the project lifecycle.

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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

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Published

2019-06-30

Issue

Vol. 10 No. 1 (2019)

Section

Information Systems Research Articles