JEVTIĆ, J.; TOMIĆ, S.; LEKOVIĆ, K. Perception of Fairness of Interaction in Handling Complaints of Users of Travel Agency Services: Evidence from Serbia and Croatia. ENTRENOVA - ENTerprise REsearch InNOVAtion, [S. l.], v. 7, n. 1, p. 190–200, 2022. DOI: 10.54820/UMML5091. Disponível em: https://hrcak.srce.hr/ojs/index.php/entrenova/article/view/20248. Acesso em: 20 may. 2024.