Seljan, Sanja. “Total Quality Management Practice in Croatian Language Service Provider Companies”. ENTRENOVA - ENTerprise REsearch InNOVAtion 4, no. 1 (October 31, 2018): 431–439. Accessed September 27, 2024. https://hrcak.srce.hr/ojs/index.php/entrenova/article/view/13946.