Jevtić J, Tomić S, Leković K. Perception of Fairness of Interaction in Handling Complaints of Users of Travel Agency Services: Evidence from Serbia and Croatia. entrenova [Internet]. 2022Mar.29 [cited 2024May20];7(1):190-20. Available from: https://hrcak.srce.hr/ojs/index.php/entrenova/article/view/20248