Unveiling the roots of cyberloafing: a Fuzzy Analytic Hierarchy perspective on antecedents in the Indian IT landscape

Authors

  • Nivedita Jha Department of Management, Birla Institute of Management Technology, India
  • Pooja Malik Department of Management, Birla Institute of Management Technology, India
  • Gokulananda Patel Department of Management, Birla Institute of Management Technology, India
  • Violeta Cvetkoska Department of Economics, Ss. Cyril and Methodius University, Skopje, North Macedonia

Abstract

In an era where work and workplaces are increasingly digitized, the pervasive phenomenon of cyberloafing—diverting work hours to non-job-related online activities—poses a growing challenge. This study delves into the intricacies of cyberloafing among Indian IT professionals, identifying and prioritizing its antecedents using a Fuzzy Analytic Hierarchy Process (FAHP). Surveying 250 employees from CMMI Level 5 IT companies in Delhi-NCR, our findings reveal that interpersonal factors hold the most significant weight (58.7%) in contributing to cyberloafing, followed by individual (29.7%) and situational antecedents (11.6%). Notably, factors such as status at work (44.3%), personality (15.6%), and managerial support (14.4%) emerged as crucial sub criteria. This research not only adds precision to understanding cyberloafing but also proposes tailored measures to mitigate its impact. Our results underscore the imperative for organizations to address cyberloafing, especially in the context of the dynamic Indian IT landscape.

Author Biographies

Pooja Malik, Department of Management, Birla Institute of Management Technology, India

Dr. Pooja Malik is an Assistant Professor of Human Resource Management & Organizational Behaviour at Birla Institute of Management Technology, Greater Noida, India.

Gokulananda Patel, Department of Management, Birla Institute of Management Technology, India

Gokulananda Patel is a Professor in Decision Science, heading the area of Operations, and Decision Sciences at Birla Institute of Management Technology.

Violeta Cvetkoska, Department of Economics, Ss. Cyril and Methodius University, Skopje, North Macedonia

Dr. Violeta Cvetkoska is a Professor for the course Operations Research and Machine Learning for Management at Ss. Cyril and Methodius University in Skopje.

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Published

2024-05-27

Issue

Vol. 15 No. 1 (2024): CRORR

Section

CRORR Journal Regular Issue

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