Original scientific paper
https://doi.org/10.31341/jios.42.2.3
Differences in Prioritization of the BSC’s Strategic Goals Using AHP and ANP Methods
Aleksander Janeš
orcid.org/0000-0001-5678-0737
; Faculty of Management University of Primorska, Koper, Slovenia
Nikola Kadoić
orcid.org/0000-0002-8455-9105
; Faculty of Organization and Informatics, University of Zagreb, Varaždin, Croatia
Nina Begičević Ređep
; Faculty of Organization and Informatics, University of Zagreb, Varaždin, Croatia
Abstract
The development and empirical verification of the balanced scorecard (BSC) model, using the multi-criteria decision-making methods (MCDM) called the analytic hierarchy process (AHP) and the analytic network process (ANP), are the key issues of the presented research. The paper presents the methodology of the prioritisation of the BSC goals with the AHP and ANP methods. Even though the prioritisation of the goals is possible with both, findings from the empirical analysis showed that the ANP is more complementary with the BSC because of the influences among the goals in the BSC. The ANP supports the modelling of those influences (through dependencies) and the AHP does not. The paper discusses special situations in prioritizing the BSC goals (understanding the ANP from the perspective of the user and the BSC with strategic goals that do not directly influence any other strategic goal) and proposes solutions. Therefore, it can be asserted that introducing the ANP to implement the BSC and vice versa, improved the decision-making approach and the quality of the obtained results. The research was based on a case study of modelling the BSC for Ydria Motors LL (YM), a manufacturing company.
Keywords
analytic hierarchy process; analytic network process; balanced scorecard; decision-making; performance measurement systems; strategy
Hrčak ID:
212212
URI
Publication date:
10.12.2018.
Visits: 1.224 *