Review article
https://doi.org/10.32676/n.12.1.1
Service learning as a transformative paradigm for improving the resilience and continuity of humanitarian systems
Dora Naletina
orcid.org/0000-0002-6275-7039
; University of Zagreb, Faculty of Economics and Business
Ante Vuletić
orcid.org/0000-0002-1431-6984
; University of Zagreb, Faculty of Organization and Informatics
Kristina Petljak
; University of Zagreb, Faculty of Organization and Informatics
Abstract
Business continuity management and strategic resilience in humanitarian logistics impose the
need for the development of robust and adaptable logistics systems. Existing capacity
development models often neglect the integration of theoretical knowledge and practical
application, especially in the context of strategic resilience and continuity of operations.
Therefore, this paper addresses the lack of a systematic approach to connecting higher
education institutions and other stakeholders in humanitarian logistics through the concept of
community-based learning, as a means to strengthen humanitarian logistics. The purpose of
the paper is to present a conceptual model that positions service learning as a transformative
mechanism for connecting the academic community with humanitarian practice in order to
improve the resilience and strategic elasticity of humanitarian systems. Methodologically, the
paper is based on the synthesis of relevant scientific literature in the field of humanitarian
logistics, business continuity management, strategic resilience and pedagogy of servicel
learning. The proposed model shows the stages of partnership between higher education
institutions and other stakeholders in humanitarian logistics, the role of students and teachers
in the application of knowledge, and the expected outcomes for all parties involved. The
contribution of the work is reflected in the theoretical integration of service learning with the
concepts of resilience and continuity, as well as in the practical applicability of the model for
creating sustainable, two-way partnerships, which will contribute to the efficiency and
adaptability of humanitarian logistics in the Republic of Croatia, but also beyond.
Keywords
Hrčak ID:
341425
URI
Publication date:
31.12.2026.
Visits: 548 *