Original scientific paper

https://doi.org/10.54820/entrenova-2025-0027

Interpersonal Communication within the Healthcare System in the Republic of Croatia

Vesna Sesar ; University North, Croatia
Kristina Bitanga orcid.org/0009-0006-4811-9459 ; University North, Croatia
Marko Antić ; University North, Croatia

Abstract

The effective functioning of the healthcare system and the quality of care provision are closely linked to the level of professional communication at all levels. Digital transformation alters business processes and communication protocols, representing both progress and challenge. Alongside medical knowledge and skills, interpersonal communication - between healthcare staff and patients as well as among staff - remains a core component of successful treatment. Professional communication builds trust, enables teamwork, and contributes to improved treatment outcomes. This study aimed to assess the current state of interpersonal communication in the healthcare system and the need for additional communication education among healthcare staff. The results revealed differences in the application of communication processes and varying educational needs. The study contributes guidelines for redesigning and continuously implementing communication education in healthcare, in order to adapt to evolving communication protocols driven by digitalization and other system transformations, and to support ongoing improvements in work processes and quality of care.

Keywords

communication; healthcare system; doctors; nurses; patients; education

Hrčak ID:

344830

URI

https://hrcak.srce.hr/344830

Publication date:

1.12.2025.

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